OLIVIA FAIRLIE

Waitressing duties at various events, such as weddings and large birthday parties. Being part of a big team and learning how to time manage, listening and answering questions and interacting with guests. Warmly meeting guests upon arrival to create a friendly and welcoming atmosphere.

Reception and Admin duties - this involved greeting incoming clients in a professional manner and provided friendly, knowledgeable assistance. Keeping the reception area clean and neat to give visitors a positive impression of the company. Answering telephone calls in a professional manner and compiling messages and promptly forwarding as required.

Created email notifications, invitations and agendas for meetings, events and appointments.

Created friendly, welcoming atmosphere to encourage positive client experience. Prepared workstations for clients on the course. Assisted the chef with produce and utensils needed for the day ahead. Cleaned and prepared workstations after use. Arranged seating area and set up tables with linens, crockery and cutlery for tasting and retrospective meeting for the group.

I accompanied the Regional Group Business Partner in their Manchester and London office. There I met employees within different departments such as sales and accreditation which gave me an insight into the interconnectivity of the company and how each department is vital. I completed an online course called Circus Street which was a digital marketing training and upskilling course.