Olivia Ewens
Caterham,Surrey
Summary
A dedicated professional with a strong foundation in problem-solving and communication skills, complemented by expertise in customer service and upselling techniques. Demonstrates resilience and effective time management, ensuring service prioritisation and organisation are consistently maintained. Committed to leveraging these competencies to achieve career growth and contribute positively to organisational success.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Product Assistant
Touchdown Holidays
Caterham, Surrey
11.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
Bar/Waiter
Brunning and Price
Oxted, Surrey
05.2024 - 10.2024
- Instituted new cocktail ideas for increased variety on the drinks menu.
- Demonstrated knowledge of cocktail recipes to assist guests in drink selection.
- Worked collaboratively with kitchen staff to ensure timely order fulfilment.
- Delivered exceptional customer service, fostering repeat business from patrons.
- Complied with all food hygiene regulations whilst handling food orders.
- Ensured customer satisfaction by providing prompt and courteous service.
- Enhanced guest dining experience with knowledge of menu items.
Waitress
Knights Garden Centre
Woldingham, Surrey
01.2022 - 02.2024
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Enhanced guest satisfaction through attentive and prompt service.
Education
Diploma of Higher Education - Travel and Tourism
Reigate College
Reigate 09.2022 - 06.2024
Diploma of Higher Education - Health and Social
Reigate College
Reigate 09.2022 - 06.2024
A-Levels - Criminology
Reigate College
Reigate 09.2022 - 06.2024
GCSEs -
De Stafford School
Caterham 09.2017 - 06.2022
Skills
- Problem-solving
- Communication skills
- Customer Service
- Upselling Tehniques
- Service Prioritization
- Resilience
- Time mangament
- Organisation
Timeline
Product Assistant
Touchdown Holidays
11.2024 - Current
Bar/Waiter
Brunning and Price
05.2024 - 10.2024
Diploma of Higher Education - Travel and Tourism
Reigate College
09.2022 - 06.2024
Diploma of Higher Education - Health and Social
Reigate College
09.2022 - 06.2024
A-Levels - Criminology
Reigate College
09.2022 - 06.2024
Waitress
Knights Garden Centre
01.2022 - 02.2024
GCSEs -
De Stafford School
09.2017 - 06.2022