Olivia Duffin
Summary
I am a dynamic and positive worker who thrives in fast-paced team environments. I divide my time between sports and music because I am very passionate about living a diverse and full life. I feel I would foster a great team environment while ensuring safety and promoting healthy lifestyles. In my free time I enjoy distance cycling, surfing, singing, playing sports on the beach, going to concerts, and hiking!
I still have my first pair of Lululemon leggings from 2013 and have been loving the brand since then. I love to participate in many different sports and I find lululemon to be the perfect base for any activity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Surfing Instructor
Surf Sisters
05.2018 - Current
- Helped students make their dream of riding waves come true with clear coaching and a positive attitude.
- Monitored changing weather and ocean conditions with potential to impact surf activities.
- Taught students ranging in age from 4yrs- 70yrs in groups of 1-10 people per instructor.
- Issued wetsuits and equipment to students to meet surfing needs.
- Maintained shop, gear and surfboards in professional order.
- Enforced strict safety policies in and out of water.
- 3 hour lessons consisting of 1 hour dry land training going over ocean practices and surf etiquette.
- Empowered students and built confidence by training on techniques and praising good performance.
- Facilitated group coaching sessions and provided individual coaching support.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Utilized various coaching models and techniques to maximize success.
- Offered constructive feedback to students to help reach goals.
Barista
Moka House Cook Street
08.2023 - 08.2024
- Created wide variety of hot and cold drinks for customer satisfaction.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Kept track of regular customers orders and requests.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled long lines with quick efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Barista Manager
Iluka Espresso
05.2020 - 05.2022
- Trained new team members with positive reinforcement and respectful.
- Shared knowledge and expertise of coffees, teas, and merchandise.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Monitored customer feedback to improve barista performance and customer service.
- Collaborated with cafe owner to design and implement promotional strategies for cafe.
- Created new training guidelines, and provided staff orientation and training.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
Retail Shift Supervisor
3 Trees International
01.2016 - 05.2018
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Processed exchanges, refunds and team member purchases.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
Lifeguard & Swimming Instructor
Dovercourt Recreation Centre
01.2014 - 05.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Upheld hygiene standards in pool and surrounding area.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Scanned main areas to monitor for any safety risks.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Head of Waterfront (seasonal)
Lac Marois Country Club
06.2014 - 08.2015
- Acted as a team leader in organizing all swimming lessons, instructor training and scheduling for 3 summers.
- Had highest level of First Aid and swim instructor training.
- Taught Bronze Star, Bronze medallion, and Bronze Cross to young adult hoping to become a lifeguard/swim instructor one day.
- Taught students age range 2yrs-15yrs.
- Communicated with parents regularly to update them on their child's swimming and learning progress.
Education
Master of Arts - Classical Singing
University of York, UK
York, England08-2025
Bachelor of Arts - Music & Physical Education
University of Victoria
Victoria, BC11-2022
Skills
- Effective communicator with co-workers and customers
- Engaging with customers with a positive and clear demeanour
- Exercise program planning
- Mediator
- Passionate about living a healthy and inclusive lifestyle connecting to the community and nature
- Team collaboration
- Instructional course leadership
Certification
- ISA Surfing Instructor level 2
- National Lifeguard (2020)
- CPR-C and airway management (2021)
- Emergency First Aid Instructor (2021)
Timeline
Barista
Moka House Cook Street
08.2023 - 08.2024
Barista Manager
Iluka Espresso
05.2020 - 05.2022
Surfing Instructor
Surf Sisters
05.2018 - Current
Retail Shift Supervisor
3 Trees International
01.2016 - 05.2018
Head of Waterfront (seasonal)
Lac Marois Country Club
06.2014 - 08.2015
Lifeguard & Swimming Instructor
Dovercourt Recreation Centre
01.2014 - 05.2016
Master of Arts - Classical Singing
University of York, UK
Bachelor of Arts - Music & Physical Education
University of Victoria
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