Summary
Overview
Work history
Education
Skills
Refrences
Timeline
Generic

Olivia Duffield

Grimsby,United Kingdom

Summary

I am a hardworking individual, always looking to develop myself both personally and professionally and take on new challenges. I am friendly and approachable with a natural talent for customer service. I am eager to assist and ensure a positive experience for customers and people I work with. I have excellent timekeeping and attendance, I complete working tasks to a high standard in a timely manner. I have the ability to connect with people from all walks of life, I interact with a range of customers on a daily basis, but also have experience of interacting and building relationships with children of different ages and backgrounds as I come from a family who have fostered for 25 years. My passion going forward is to move away from working within retail and move to a career working with children or young adults but I feel I have learnt a lot from my previous working history to aid in my future career choices.

Overview

14
14
years of professional experience

Work history

Volunteering

Macaulay School
Grimsby, North East Lincolnshire
06.2025 - Current
  • Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
  • Oversaw students during breaks to maintain safe environment.
  • Volenteered with students of all different ages and skill levels.
  • Supporting the teachers with whatever requirements they need.

Customer assistant

Lidl
Grimsby, North East Lincolnshire
04.2013 - 09.2025
  • Stocked shelves regularly for easy access to products by customers.
  • Provided excellent customer service to ensure repeat business.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.

Customer assistant

Shoe zone
Grimsby, North East Lincolnshire
01.2012 - 01.2013
  • Assisted customers with product selection to ensure satisfaction.
  • Stocked shelves regularly for easy access to products by customers.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.

Education

GCSEs - English B, Maths C

John Whitgift Academy
Grimsby
06.2007 - 08.2012

GCSEs - Business A* and Finance E

Franklin College
Grimsby, North East Lincolnshire
09.2012 - 08.2014

Certificate of Higher Education - Level 2 Certificate in Introducing Caring for Children and Young People

Grimsby Institute
Grimsby
04.2025 - 06.2025

Certificate of Higher Education - Level 2 Certificate in Understanding adverse childhood experiences

Grimsby Institute
Grimsby
07.2025 - 08.2025

Diploma of Higher Education - Level 2 diploma for the Early Years Practitioner

Franklin College
Grimsby, North East Lincolnshire
09.2025 -

Skills

  • Customer service expertise
  • Effective communication
  • Adaptability and eagerness to learn
  • Initiative and self-motivation
  • Empathy and support
  • Patience under pressure
  • Stress management skills
  • Volunteering

Refrences

Jordan Pettit

07706878526


Zoey Foley

07393819082

Timeline

Diploma of Higher Education - Level 2 diploma for the Early Years Practitioner

Franklin College
09.2025 -

Certificate of Higher Education - Level 2 Certificate in Understanding adverse childhood experiences

Grimsby Institute
07.2025 - 08.2025

Volunteering

Macaulay School
06.2025 - Current

Certificate of Higher Education - Level 2 Certificate in Introducing Caring for Children and Young People

Grimsby Institute
04.2025 - 06.2025

Customer assistant

Lidl
04.2013 - 09.2025

GCSEs - Business A* and Finance E

Franklin College
09.2012 - 08.2014

Customer assistant

Shoe zone
01.2012 - 01.2013

GCSEs - English B, Maths C

John Whitgift Academy
06.2007 - 08.2012
Olivia Duffield