Olivia Dixon
Norwich,Norfolk
Summary
Experienced marketing and communications administrator with an MA in creative writing - scriptwriting, and a BA in American and English literature. Skilled in client communications, and project management.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Marketing and Communications Administrator
Sportspark UEA
Norwich, Norfolk
06.2024 - Current
- Manage central Sportspark email inbox and social media channels, answering customer enquiries and acting as first point of contact.
- Manage and maintain Sportspark website, ensuring information, timetabling and operations policies are up to date.
- Handle sensitive documents and communications, ensuring compliance with data protection policies.
- Coordinate marketing activity across six departments, including print, digital, social and PR strategies in line with wider marketing plan.
- Report on customer feedback and marketing outcomes, presenting to department and operations managers in monthly meetings.
- Manage outgoing customer communications, including direct notices, newsletters and promotional emails.
Content executive, client services
OneAgency
Norwich, Norfolk
09.2022 - 06.2024
- Perform daily communications with three primary clients in-person, over email, phone and video-call.
- Attend client meetings and produce contact reports, following up with action plans and updating marketing schedules accordingly.
- Manage and coordinate photo shoots and video shoots at sports venues across UK to support PR and marketing campaigns.
- Assist project management of in-house print and digital publications, including writing and proofing copy, creating production schedules, and working alongside both creative studios and development teams to meet deadlines.
- Write and distribute press releases, SEO informed blogs and editorial copy for publications on behalf of clients.
- Maintain client and media contact databases.
- Manage website content via bespoke and WordPress CMS.
- Conduct competitor analysis, and keep up to date with current trends to inform content ideas and strategy to pitch to wider agency team and clients.
Study Abroad Ambassador
University of East Anglia
Norwich, Norfolk
05.2019 - 09.2022
- Deliver campus tours to visiting study abroad partner university faculty, answering questions and informing them of student life at UEA.
- Attend destination fairs and pre-departure workshops, speaking with study abroad students about different host universities, giving guidance based on what they want out of their experience.
- Public speaking – sharing study abroad experience to lecture theatres of prospective students and parents at open days to market university and its study abroad programme.
- Create content for department's social media pages, including quick-fire questions videos, and delivering online campus and city tours to keep incoming and outgoing students excited and informed.
Retail Assistant
Lush Norwich
Norwich, Norfolk
09.2017 - 07.2019
- Consult with customers to design personalised wellbeing routines to fit their goals and lifestyle.
- Work under pressure in a busy retail environment, maintain brand standards of 5-star customer service.
Volunteer Worker
Play Action International
Jinja, Uganda
08.2018 - 09.2018
- Visit Uganda to assist activity-based learning to multiple age groups utilising both indoor and outdoor environments.
- Help construct and design playground to aid in children's learning.
- Work with local builders and schools, following instruction to meet deadline.
Education
MA - Creative Writing, Scriptwriting
University of East Anglia
Norwich 09.2021 - 09.2022
Bachelor of Arts - American and English Literature
University of East Anglia
Norwich 09.2017 - 07.2021
Bachelor of Arts - American and English Literature
University of North Carolina
Chapel Hill 08.2019 - 06.2020
120-Hour TEFL Certificate Course -
August International Open Academy
06.2020
A-Levels -
Sir John Leman Sixth Form
Beccles2017
GCSEs -
Sir John Leman High School
Beccles2015
Skills
- Communication- Speaking with clients in person, over phone and on email to collaborate on campaign strategy and objectives Transitioning those ideas into engaging promotional materials, both digital and in print that target broad and niche customer bases
- Copywriting- Researching and writing editorial features, website copy, social media posts and SEO articles, tailored to client and audience needs Working with strict word counts and deadlines, and collaborating with creative studio on website and publication layouts
- Time management- Prioritising workloads across multiple clients that change on a daily basis, balancing multiple copywriting and project management tasks at once Working to external publication deadlines to supply correct editorial and ad requirements
- Team Work- Working as part of a team in a busy agency environment, working both in person and digitally with team members across departments to see projects through to completion
Timeline
Marketing and Communications Administrator
Sportspark UEA
06.2024 - Current
Content executive, client services
OneAgency
09.2022 - 06.2024
MA - Creative Writing, Scriptwriting
University of East Anglia
09.2021 - 09.2022
Bachelor of Arts - American and English Literature
University of North Carolina
08.2019 - 06.2020
Study Abroad Ambassador
University of East Anglia
05.2019 - 09.2022
Volunteer Worker
Play Action International
08.2018 - 09.2018
Retail Assistant
Lush Norwich
09.2017 - 07.2019
Bachelor of Arts - American and English Literature
University of East Anglia
09.2017 - 07.2021
120-Hour TEFL Certificate Course -
August International Open Academy
A-Levels -
Sir John Leman Sixth Form
GCSEs -
Sir John Leman High School