Olivia Cooper

During my time as a private carer for my mother, I was responsible for the full coordination of her daily needs and wellbeing. This included managing and attending complex hospital appointment's and medical treatments, ensuring all healthcare instructions were strictly followed. I also maintained her home to a high standard, handling all cleaning, laundry and domestic duties while balancing the needs of my children. This role required exceptional organization, a high level of reliability and the ability to stay calm and efficient when managing multiple priorities at once.

Worked as a Facilities Assistant at the Wells Road Centre for the NHS, supporting daily site operations to ensure a safe, clean and fully functioning environment. Consistently met high standards by following NHS policies, maintaining strong attention to detail and effective communication across departments.

Key Responsibilities

• Cleaning and Hygiene: Maintaining clean, tidy and hygienic environments ( offices , toilets, communal areas.)
• Health and Safety : Monitoring site safety, ensuring compliance with hygiene regulations.
• Stock Control: Monitoring and replenishing cleaning supplies.

Relaible and hardworking domestic assistant within a residenal care setting. Responible for maintaning high standereds of cleaniness and hygiene across residents rooms and commnal areas. Worked as part of a supportive team, following infection control procedures, COSHH guidelines and health and safety standards all whilst promoting dignity, confidently and person centered care.

Key Responsibilities

• Cleaning and Hygiene: Used cleaning chemicals safety and correctly in line with COSHH guidance.
• Health and Safety: Reporting maintenance issues, hazards or spillages.
• Stock Control: Maintained stock levels of cleaning materials and ensured equipment was stored correctly .
• Supported Meal Service Routines: Prepared dining areas serving drinks and engaging with residents.

Retail Assistant at Shoe zone providing a friendly customer serve in fast paced store environment. Built strong product knowledge to help customers make confident purchases, contributed to achieving daily sales, targets and supported smooth operations through the store.

Key Responsibilities

• Store Maintenance: Maintaining a clean shop floor, promoting a welcoming environments.
• Stock Management: Assisted in stock replenishment to maintain store appearance.
• Cash Handling : Handled cash register operations efficiently minimizing queue lengths at checkouts
• Customer Service: Delivered excellent customer serve by answering queries and providing product information.

Retail assistant at peacocks working in a fast paced store environment whilst delivering a great customer service experience. Engaging with customers, adapting to busy periods and working to maintain high standards across the shop floor. Contributing to smooth daily operations of the store.

Key Responsibilities:

• Store Maintenance: Maintaining a clean shop floor, promoting a welcoming environment.
• Stock Management: Assisted in stock replenishment to maintain store appearance.
• Cash Handling: Handled cash register operations efficiently, minimizing que lengths at checkout.
• Customer Service: Delivered excellent customer serve by answering queries and proving excellent product knowledge.