Olivia Cooper

Worked as a Facilities Assistant at the Wells Road Centre for the NHS, supporting daily site operations to ensure a safe, clean and fully functional environment. Consistency met high standards by following NHS policies, maintaining strong attention to detail and effective communication across departments.

Key Responsibilities

• Cleaning & Hygiene: Maintaining clean, tidy, and hygienic environments (offices, toilets, communal areas).
• Health & Safety: Monitoring site safety, ensuring compliance with hygiene regulations.
• Stock Control: Monitoring and replenishing cleaning supplies and other site materials.

Reliable and hard working Domestic Assistant within a residential care setting. Responsible for maintaining high standards of cleanliness and hygiene across residents rooms and communal areas. Worked as part of a supportive team, following infection control procedures, COSHH guidelines and heath and safety standards all whilst promoting dignity, confidentially and person centred care.

Key Responsibilities

• Cleaning & Hygiene: Used cleaning chemicals safely and correctly in line with COSHH guidance.
• Health & Safety: Reporting maintains issues, hazards or spillages
• Stock Control: Maintained stock levels of cleaning materials and ensured equipment was stored correctly.
• Supported Meal Service Routines: Prepared dining area and serving drinks.
• Engaging With Residents: Provided friendly companionship and supported resident wellbeing through daily interaction and involvement in activities.

Retail Assistant at Shoe Zone providing friendly, effective support in a fast-paced store environment. Built strong product knowledge to help customers make confident purchases, contributed to achieving daily sales targets, and supported smooth store operations through teamwork, reliability and a professional approach to service.

Key Responsibilities

• Store Maintenance: Maintaining a clean shop floor, promoting a welcoming environment.
• Stock Management: Assisted in stock replenishment to maintain store appearance.
• Cash Handling: Handled cash register operations efficiently, minimising queue lengths at checkouts.
• Customer Service: Delivered excellent customer service by answering queries and providing product information.

Retail assistant at Peacocks working in a fast paced store environment whilst delivering a great customer service experience and supporting overall store performance. Confident in engaging with customers, adapting to busy periods and working collaboratively to help maintain high standards across the shop floor. Developed strong communication, reliability and customer focused skills whilst contributing to smooth daily operations of the store.

Key Responsibilities

• Store Maintenance: Maintaining a clean shop floor, promoting a welcoming environment.
• Stock Management: Assisted in stock replenishment to maintain store appearance.
• Cash Handling: Handled cash register operations efficiently, minimising queue lengths at checkouts.
• Customer Service: Delivered excellent customer service by answering queries and providing product information.
• Visual Merchandising: Created visually appealing product arrangements and storefronts displays increasing store desirability.