Olivia Connolly
Newtownabbey,Northern Ireland
Summary
I am a friendly and dedicated individual with expertise in retail customer service and experience working in a targets based workplace . I can demonstrate strong product knowledge and am efficient in multitasking, ensuring time management efficiency and have a readiness to learn. I am also passionate about animals and pursuing a career in this, with hands-on experience caring for pets at home. I am known for being a fast learner, calm under pressure, and attentive to detail. Committed to providing high-quality, compassionate care and eager to develop new skills in a hands-on, team-oriented environment.
Overview
6
6
years of professional experience
Work History
Customer advisor
Pavers
Newtownabbey, Northern Ireland
10.2019 - Current
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Offered detailed advice on product and service benefits.
- Facilitated seamless transactions at check-out counters for quick checkout process.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Built customer rapport by providing friendly, genuine service.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Assisted customers with varying questions using product knowledge and service expertise.
- Assisted customers in product selection, resulting in increased sales.
Early years placement student
St Bernard's Pre school
Belfast, Northern Ireland
10.2023 - 06.2024
- Assisted in the planning and implementation of daily activities, promoting engagement.
- Collaborated effectively with other staff members to ensure smooth operation of the facility.
- Developed constructive relationships with children and interacted according to individual needs.
- Prepared and tidied playrooms, meal areas and outdoor areas, ensuring clean, safe environments.
- Used expert organisational skills to manage time and resources efficiently.
- Prepared necessary equipment and technology ahead of class.
Education
GCSEs - English
Dominican College Fortwilliam
Belfast 09/2017 - 06/2019
GCSEs - Maths
Dominican College Fortwilliam
Belfast 09/2017 - 06/2019
GCSEs - Learning for life and work
Dominican College Fortwilliam
Belfast 09/2017 - 06/2019
GCSEs - SA science
Dominican College Fortwilliam
Belfast 09/2017 - 06/2019
GCSEs - History
Dominican College Fortwilliam
Belfast 09/2017 - 06/2019
GCSEs - Art and design
Dominican College Fortwilliam
Belfast 09/2017 - 06/2019
GCSEs - Religion
Dominican College Fortwilliam
Belfast 09/2017 - 06/2019
A-Levels - Sociology
Dominican College Fortwilliam
Belfast 09/2019 - 06/2021
A-Levels - Media studies
Dominican College Fortwilliam
Belfast 09/2019 - 06/2021
A-Levels - Health and social care
Dominican College Fortwilliam
Belfast 09/2019 - 06/2021
CACHE level 3 - Early years childcare
Belfast Met
Belfast 09/2022 - 05/2024
Skills
- Retail customer service
- Target achievement
- Product knowledge
- Readiness to learn
- Patience and calmness
- Team player
- Animal empathy
- Time management efficiency
- Efficient multitasking
- Works well independently
Timeline
Early years placement student
St Bernard's Pre school
10.2023 - 06.2024
Customer advisor
Pavers
10.2019 - Current
GCSEs - English
Dominican College Fortwilliam
09/2017 - 06/2019
GCSEs - Maths
Dominican College Fortwilliam
09/2017 - 06/2019
GCSEs - Learning for life and work
Dominican College Fortwilliam
09/2017 - 06/2019
GCSEs - SA science
Dominican College Fortwilliam
09/2017 - 06/2019
GCSEs - History
Dominican College Fortwilliam
09/2017 - 06/2019
GCSEs - Art and design
Dominican College Fortwilliam
09/2017 - 06/2019
GCSEs - Religion
Dominican College Fortwilliam
09/2017 - 06/2019
A-Levels - Sociology
Dominican College Fortwilliam
09/2019 - 06/2021
A-Levels - Media studies
Dominican College Fortwilliam
09/2019 - 06/2021
A-Levels - Health and social care
Dominican College Fortwilliam
09/2019 - 06/2021
CACHE level 3 - Early years childcare
Belfast Met
09/2022 - 05/2024
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