OLIVIA CLEAVER
Essex
Summary
Experienced in administration, office support, and customer service, with a hands-on approach and thrive in different dynamic environments. Known for being reliable, optimistic, organised, and a strong team player who also thrives independently. Eager to join a an established team, contribute positively, while continuing to growing and develop in a full-time role.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Administration Assistant/ Receptionist
The Appleton School
South Benfleet, Essex
2024.02 - Current
- Efficiently manage front desk operations in school with 1,600 students, serving as first point of contact for visitors and staff. Ensured effective communication among staff, parents, and external partners
- Provided comprehensive administrative support by drafting correspondence, preparing documentation/programs for school activities, streamlining daily operations, as well as developing procedural documents and policies to maintain high standards.
- Handled crisis situations calmly and effectively ensuring safety.
- Maintained confidential student and staff records with accuracy and discretion.
- Use various software platforms (e.g Microsoft Office, Google Workspace, Arbor) to efficiently complete administrative tasks.
- Assist in organising school events, including consultative meetings, assemblies, and charity initiatives.
E-Commerce Assistant
Ironmongery Direct
Basildon
2021.02 - 2023.11
- Assist with improving in user engagement, increasing online sales and driving revenue growth.
- Prepared annual reports to identify trends and analysis data from over 95,00 customer interactions, providing strategic insights to highlight areas for improvement.
- Collaborated with cross functional teams to deliver results on tight deadlines.
- Supported strategy development by monitoring trends, tracking key performance indicators (KPIs), improve user journey, and contributing to campaign planning and execution.
- Delivered high-level administrative assistance, supporting team efficiency and organisational workflows.
Contact Centre Advisor
Ironmongery Direct
Basildon
2019.08 - 2021.02
- Handling over 50+ customers everyday.
- Providing product knowledge to customers and industry experts.
- Streamline order processing efficiency and reduce errors.
- Multi Channel Support assisting customers across phone and email
- Performed precise data entry, recording customer information and interaction details for accurate record-keeping.
- Liaised between customers and technical teams for prompt problem-solving ensuring customer satisfaction.
Patient Service Associates
Basildon Thurrock University Hospital
Basildon
2018.11 - 2019.07
- Provided compassionate care for up to 28 patients.
- Oversee food presentation and accommodate special dietary needs with attention to detail.
- Maintained strict compliance with health and safety regulations.
- Provide training and guidance to other PSA Staff to enhance team performance.
Education
A-Levels - Level 3 Uniformed Protective Services
USP College- Seevic Campus
Benfleet 2017.09 - 2019.05
GCSEs -
Appleton Secondary School
2011.09 - 2017.06
Skills
- Google Analytics
- Google Workspace
- Microsoft Office Suite
- First Aid at Work L3
- Jira Software
- Os;;ll;o,
References
References available upon request
Timeline
Administration Assistant/ Receptionist
The Appleton School
2024.02 - Current
E-Commerce Assistant
Ironmongery Direct
2021.02 - 2023.11
Contact Centre Advisor
Ironmongery Direct
2019.08 - 2021.02
Patient Service Associates
Basildon Thurrock University Hospital
2018.11 - 2019.07
A-Levels - Level 3 Uniformed Protective Services
USP College- Seevic Campus
2017.09 - 2019.05
GCSEs -
Appleton Secondary School
2011.09 - 2017.06