Olivia Clarke
Barnsley,South Yorkshire
Summary
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Seasoned professional in beauty industry with focus on skincare and makeup application. Skilled in delivering personalised beauty solutions and enhancements to diverse clientele. Consistently achieves customer satisfaction through in-depth product knowledge, consultation skills, and commitment to stay updated on beauty trends and techniques.
Overview
8
8
years of professional experience
Work history
Beauty specialist
Boots UK
Barnsley, South Yorkshire
02.2023 - Current
- Delivered exceptional customer service by actively listening to customer needs.
- Organised promotional events to enhance brand visibility and engagement.
- Maintained workstation cleanliness and hygiene, fostering a professional environment.
- Developed strong relationships with regular clients, facilitating repeat business.
- Educated customers on product ingredients, ensuring informed purchasing decisions.
- Performed daily inventory checks to guarantee adequate stock availability.
- Collaborated with team members to optimise customer service delivery.
- Advised customers on latest skincare trends to improve their skincare regime.
Customer sales assistant
Boots UK
Barnsley, South yorkshire
01.2020 - 02.2023
- Prioritised tasks effectively in fast-paced retail settings.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Managed stock level for effective store operation.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Handled cash transactions accurately.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Adhered strictly to policies and procedures for continued company compliance.
Beauty advisor
No7
Barnsley, South Yorkshire
08.2017 - 01.2020
- Improved self-confidence of clients with appropriate make-up application techniques.
- Conducted skin consultations for tailored product recommendations.
- Performed daily inventory checks, ensuring adequate stock availability.
- Kept up-to-date with new industry trends to provide knowledgeable service.
- Developed strong relationships with regular clients, encouraging repeat business.
- Enhanced customer loyalty by offering personalised beauty advice.
- Identified client needs by asking relevant questions and listening actively to the responses.
- Organised promotional events to increase brand visibility and engagement.
- Demonstrated product usage, resulting in increased customer satisfaction.
- Facilitated in-store makeup demonstrations to inspire potential purchases.
- Guided customers through the store layout to facilitate easy navigation.
- Assisted customers in choosing suitable products, enhancing sales performance.
- Demonstrated skincare and makeup techniques to promote products and educate customers.
- Pushed promotions, rewards and incentive programs to help customers find great deals on desired products.
Education
NVQ Level 2 - Hair and media makeup
Barnsley College
Barnsley 09/2017 - 06/2018
GCSEs -
Horizon Community college
Barnsley 09/2012 - 05/2017
Skills
- Makeup application guidance
- Skincare regimen development
- Skin care knowledge
- Cosmetics passion
- Feedback receptiveness
- Haircare savvy
- Cosmetic sales experience
- Merchandising techniques
- Retail software use
Affiliations
- Content creation
- Walking
- Seeing friends
Timeline
Beauty specialist
Boots UK
02.2023 - Current
Customer sales assistant
Boots UK
01.2020 - 02.2023
Beauty advisor
No7
08.2017 - 01.2020
NVQ Level 2 - Hair and media makeup
Barnsley College
09/2017 - 06/2018
GCSEs -
Horizon Community college
09/2012 - 05/2017