Olivia Chapman
Seaham,Durham
Summary
I am a dedicated individual with experience in hygiene regulation compliance, cash handling and payment processing, and order processing. I demonstrate efficiency and employ effective upselling strategies to enhance customer satisfaction. My skills are time management, delivering customer service excellence, and utilising strong communication skills to resolve problems quickly. Committed to maintaining high standards of service when achieving a part time job.
Overview
4
4
years of professional experience
Work history
Waitress
Chilled Out Gelato
2025.01 - 2026.02
- My current role is serving both hot and cold desserts while performing excellent service to customers. I am able work under pressure in busy situations and can handle stress. I manage cash and card transactions with accuracy and accountability. I maintain a clean and organised kitchen environment to uphold health and safety standards.
Café volunteer
Seaham Harbour Cricket Club
2023.01 - 2024.01
- I assisted the general public by providing exceptional service in a summer seasonal café environment, I also supported food preparation efforts to ensure efficient operations while upholding health and safety standards.
Administration assistant
Gibson's opticians
2022.01 - 2023.01
- I assisted with administrate tasks, including scanning and filing documents while upholding patient confidentiality.
Education
A-Levels - Accounting, psychology, maths
East Durham College
Durham 09/2025 -
GCSE - undefined
Seaham High School
2024.01 - 01/2025
Skills
- Hygiene regulation compliance
- Cash handling and payment processing
- Upselling strategies
- Time management
- Customer service excellence
- Communication skills
- Problem-solving
References
Available on request
Timeline
Waitress
Chilled Out Gelato
2025.01 - 2026.02
GCSE - undefined
Seaham High School
2024.01 - 01/2025
Café volunteer
Seaham Harbour Cricket Club
2023.01 - 2024.01
Administration assistant
Gibson's opticians
2022.01 - 2023.01
A-Levels - Accounting, psychology, maths
East Durham College
09/2025 -