Olivia Bridge
Ripley,Derbyshire
Summary
Dynamic professional with a strong work ethic and a diverse skill set, great at effective communication and building strong relationships with clients and colleagues. Demonstrates a collaborative spirit and a commitment to continuous learning.
Overview
11
11
years of professional experience
8069
8069
years of post-secondary education
Work history
Senior Sales & Customer Care coordinator
Manthorpe Building Products
Ripley, Derbyshire
01.2017 - 09.2025
- Achieved level 2 and 3 NVQ in Customer Service and Business Administration.
- Recognised as Supplier of the Month and first Employee of the Month by peers & customers.
- Consistently met and exceeded customer service goals and monthly sales targets.
- Managed major accounts including Screwfix, Toolstation, and Wolseley, addressing orders and queries.
- Oversaw regional customer orders and inquiries to ensure efficient service delivery.
- Trained new sales professionals to enhance team performance.
- Updated information databases to maintain accurate records.
- Provided quality assistance through phone calls and emails regarding technical queries.
- Worked with accounts and clients to follow up on payments.
- Approved expenses and posted them.
- Attended Kaizen events and continuous improvement projects.
- Maintained up-to-date knowledge of company policies and procedures for effective customer service.
Waiting and Bar Staff
JD Wetherspoon - The Red Lion
Ripley, Derbyshire
08.2014 - 01.2017
- Served customers at tables and bar in a fast-paced environment.
- Took orders and delivered food and beverages accurately and efficiently.
- Resolved complaints promptly while maintaining a polite demeanour.
- Collaborated with team members to achieve operational goals under pressure.
- Adapted to challenging circumstances, including short staffing and academic commitments.
- Gained experience in time management and providing quality service to the public.
Education
NVQ Level 3 - Business Administration, Advanced apprenticeship in Business Admin
Derby College
DerbyNVQ Level 2 - Diploma in Customer Service
Derby College
A-Levels - English Literature, Photography, Creative Writing, Media Studies
Bilborough College
GCSEs -
Mill Hill School
Ripley, DerbyshireSkills
- Microsoft Excel and Office
- Fast learner
- Organizational multitasking
- Pressure management
- Communication skills
- Team collaboration
- Interpersonal skills
- Computer proficiency
- Sales techniques
- Data management
- Returns and exchanges processing
- Handling difficult customers
- Billing enquiry resolution
- Knowledge of gdpr compliance
- Customer relationship management software
- Salesforce platform
- Team Leadership
- Order processing
- Account and team management
- Staff training and mentorship
References
References available upon request.
Timeline
Senior Sales & Customer Care coordinator
Manthorpe Building Products
01.2017 - 09.2025
Waiting and Bar Staff
JD Wetherspoon - The Red Lion
08.2014 - 01.2017
NVQ Level 3 - Business Administration, Advanced apprenticeship in Business Admin
Derby College
NVQ Level 2 - Diploma in Customer Service
Derby College
A-Levels - English Literature, Photography, Creative Writing, Media Studies
Bilborough College
GCSEs -
Mill Hill School
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