Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Olivia Bowden

Manchester,Greater Manchester

Summary

Highly efficient and enthusiastic team member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

3
3
years of professional experience
12
12
years of post-secondary education
1
1
Certification

Work history

Crew member

McDonald's
Polegate, East Sussex
07.2023 - Current
  • Worked quickly and accurately to meet customer needs and service goals. This involved taking on a variety of roles to support workflow, proactively reducing wait times (by up to 50%), and increasing customer satisfaction.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care, helping our restaurant to often reach volumes of one hundred customers in a single business hour.
  • Thoroughly trained in food safety and hygiene practices.
  • Attended to customers with friendly, accurate service, resulting in positive customer feedback with recognition for 'bubbly' and 'cheerful' service.
  • Acted as a team player by helping colleagues finish their tasks, often training other employees while achieving personal targets.
  • Received an award and bonus for consistently maintaining outstanding customer service.
  • Maintained clean and sanitary food preparation areas and equipment, often detail cleaning to assist with closing procedures.
  • Effectively handled customer complaints using quick decision-making to resolve issues.
  • Working quickly and effectively to take orders while managing cash and card payment at checkout, adapting orders to fit customer requests and providing the correct change.

Personal tutor

Self-employed
Polegate, East Sussex
09.2021 - Current
  • Set clear targets and delivered feedback to achieve student goals. Resulting in all students that received more than five lessons passing their exams first try.
  • Taught students important points to prepare for examinations and assessments, followed by effectively assigning tasks to demonstrate understanding of taught material.
  • Effectively delivered personalised instruction and mentoring based on individual strengths and abilities.
  • Built strong and trusting rapport with students and caregivers to drive awareness of services and encourage referrals. This resulted in consistent business growth solely by client recommendations.
  • Devised and delivered high quality student-centred 1-1 lesson plans both in person and by online appointment to complement school classes and resolve skill and knowledge gaps.
  • Regularly updated parents on students' development, progress and further needs by phone, email and in person.

Catering assistant

Drusilla's
Alfriston, East Sussex
09.2022 - 06.2024
  • Prepared and served food and beverages to dining guests with outstanding customer service.
  • Cleaned preparation areas thoroughly to avoid cross-contamination.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Operated cash register to quickly process sales, maintaining excellent customer service levels to the park's approximate 1000 daily visitors.
  • Maintained an optimum standard of cleanliness in customer areas to maintain high levels of customer satisfaction.

Education

A-Levels - English Literature

East Sussex College Group
Lewes, East Sussex
09.2022 - 08.2024

A-Levels - History

East Sussex College Group
Lewes
09.2022 - 08.2024

A-Levels - Biology

East Sussex College Group
Lewes, East Sussex
08.2022 - 09.2024

EPQ - Education

East Sussex College Group
Lewes
09.2023 - 08.2024

GCSEs - Various

Willingdon Community School
Eastbourne
09.2017 - 08.2022

Skills

  • Customer Service
  • Data Entry
  • Schedule management
  • Team player
  • Complaint resolution

Affiliations

  • Reading
  • Playing instruments

Accomplishments

Achieved recognition at work for maintaining an outstanding level of customer service in the form of a bonus.


Wrote a detailed blog post on autism which was recognised and published on both the Girls Network website and on my college's personal website.

Certification

Completed the NCS programme and received a certificate for my work in raising awareness and funds for multiple charities.


Became an ambassador of the Girls Network.

Languages

Spanish
Intermediate

References

References available upon request.

Timeline

EPQ - Education

East Sussex College Group
09.2023 - 08.2024

Crew member

McDonald's
07.2023 - Current

Catering assistant

Drusilla's
09.2022 - 06.2024

A-Levels - English Literature

East Sussex College Group
09.2022 - 08.2024

A-Levels - History

East Sussex College Group
09.2022 - 08.2024

A-Levels - Biology

East Sussex College Group
08.2022 - 09.2024

Personal tutor

Self-employed
09.2021 - Current

GCSEs - Various

Willingdon Community School
09.2017 - 08.2022

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Olivia Bowden