Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Olivia Berry

20 Galloway Green, Congleton,Cheshire

Summary

At my previous place of work as a Customer Service Consultant, I became skilled in customer relationship development, providing support on the telephone. I am successful at managing multiple priorities with positive attitude. I was willing to take on greater responsibilities to meet team goals. I was a devoted Playworker with nearly 3 years of experience caring for young children. I enjoy teaching foundational learning skills and promoting development. I have become organised in managing schedules and activities with children whilst also utilising relationships with parents/carers. My previous role as a Waitress has also contributed to my strong communication skills, seeking to provide customers with the best service possible. Also, I have developed the skill of operating in fast paced environments, whether I'm taking phone calls, handling money or interacting with customers. After leaving my previous job, I realised my passion is to work with children, leading me to begin my studies at university.

Overview

3
3
years of professional experience

Work history

Customer service consultant

Royal London
Alderley Edge, Cheshire East.
2025.02 - 2025.07
  • Served as primary point of contact for clients, ensuring their concerns were addressed efficiently.
  • Resolved complex issues using problem-solving skills, resulting in improved customer satisfaction rating.
  • Improved overall efficiency with time management and multitasking abilities.
  • Managed confidential information professionally to maintain privacy standards within the organisation.
  • Implemented effective communication skills in dealing with difficult customers.

Playworker

FABS at Mossley C of E Primary School
Congleton, Cheshire.
2022.11 - 2025.02
  • Delivered games and activities with passion and enthusiasm, enhancing children's learning experiences.
  • Worked attentively and compassionately to consistently meet diverse needs within large groups of children.
  • Attended online safeguarding courses, ensuring my knowledge towards the protection of children is current and updated in my place of work.
  • Consulted with parents and children to get feedback about services provided within the workplace.
  • Communicated regularly and efficiently with parents/guardians of children, whether this was face to face or through the telephone.

Waitress

Pecks Restaurant
Congleton , Cheshire.
2022.07 - 2022.11
  • Greeted new customers, answered initial questions and took drink and food orders.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Processed cash, credit card and voucher payments.
  • Answered phones politely and promptly while accurately recording and confirming reservations.
  • Optimised customer experience, serving each guest with a sincere, positive and enthusiastic attitude.

Education

A-Levels -

Eaton Bank Academy Sixth Form
Congleton, Cheshire.

Bachelor of Science - Educational Psychology

Manchester Metropolitan University
Manchester, England
2025.09 -

GCSEs -

Eaton Bank Academy
Congleton, Cheshire.

Skills

  • Team collaboration
  • Patience under pressure
  • Feedback receptiveness
  • Cash and credit transactions
  • Customer engagement
  • Telephone communication
  • Safeguarding awareness
  • Activity scheduling
  • SEND support
  • Complaint handling
  • DBS checked

References

References available upon request.

Timeline

Bachelor of Science - Educational Psychology

Manchester Metropolitan University
2025.09 -

Customer service consultant

Royal London
2025.02 - 2025.07

Playworker

FABS at Mossley C of E Primary School
2022.11 - 2025.02

Waitress

Pecks Restaurant
2022.07 - 2022.11

GCSEs -

Eaton Bank Academy

A-Levels -

Eaton Bank Academy Sixth Form
Olivia Berry