Olivia Bell
Staines-upon-Thames,Surrey
Summary
Trustworthy with a dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Capable and willing to work amongst a team in order to achieve the most beneficial outcomes. Skilled in interpersonal relationship development and sales, with a passion to expand product knowledge and sales techniques.
Overview
5
5
years of professional experience
Work history
Support Service Advisor
Signix
Chertsey, Surrey
2025.05 - Current
- Coordinated appointments with tenants to maximise efficiency and reduce operatives’ travel time, enabling a higher volume of daily appointments and improving overall client satisfaction.
- Managed daily administrative operations, ensuring accurate record-keeping and efficient workflow coordination.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Used my data entry skills and proficient knowledge of Excel, as well as other systems, to process jobs for invoicing with a high level accuracy.
- Handled and resolved queries about invoicing and finance errors promptly, as well as issues with operatives' timesheets.
- Demonstrated the ability to handle a high volume of calls and emails from both tenants, clients and colleagues to ensure to ensure a professional and efficient service at all times and that appointments and administrative tasks were managed effectively.
- Consistently met deadlines to ensure maximum efficiency.
- Managed the accurate distribution of documents and information to clients.
- Effectively communicated and collaborated with team members to improve productivity and maintain an efficient workflow.
- Attended client meetings in a professional capacity to strengthen client relationships and communicate key updates clearly; as well as sending daily reports to clients relaying key information.
Beauty and Fragrance specialist
Tom Ford Beauty
London Heathrow
2023.07 - 2025.05
- Used my previous knowledge of customer service and acquired interpersonal skills to deliver exceptional service and the proper luxury experience, as associated with a luxury brand like Tom Ford.
- Effectively listened to the customers' wants and needs in reference to finding them the perfect products to ensure customer satisfaction and loyalty.
- Demonstrated link-selling and cross-selling to increase sales and items per transaction; additionally providing the necessary product knowledge to ensure the finalising of the sale, which has led to an exceptional sales history.
- Efficiently learnt all the notes and ingredients of all the fragrances in accordance with the luxury brand standards.
- Worked as a team with my colleagues to create a clean, tidy and visually satisfying environment.
- Aided with stock issues to make certain that we operated to the highest standard.
- Was put on a Managerial Training Assignment, in which I learned a number of administrative and clerical skills to further develop my experience and knowledge
Customer Service Assistant
World Duty Free
Heathrow, London
2022.10 - 2023.07
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Assisted customers with varying questions using product knowledge and service expertise.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Retail Sales Assistant
Screwfix
Egham, Surrey
2021.07 - 2022.10
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
Education
A-Levels - Psychology
Sir William Perkins's School
Chertsey, SRY2022
A-Levels - Classical Civilisation
Sir William Perkins's School
Chertsey, SRY2022
A-Levels - Religious Studies
Sir William Perkins's School
Chertsey, SRY2022
GCSEs - Classical Civilisation
Sir William Perkins School
Chertsey, SRY2020
GCSEs - Religious Studies
Sir William Perkins's School
Chertsey, SRY2020
GCSEs - German
Sir William Perkins's School
Chertsey, SRY2020
GCSEs - History
Sir William Perkins's School
Chertsey, SRY2020
GCSEs - English Literature
Sir William Perkins's School
Chertsey, SRY2020
GCSEs - English Language
Sir William Perkins's School
Chertsey, SRY2020
GCSEs - Biology
Sir William Perkins's School
Chertsey, SRY2020
GCSEs - Physics
Sir William Perkins's School
Chertsey, SRY2020
GCSEs - Chemistry
Sir William Perkins's School
Chertsey, SRY2020
GCSEs - Maths
Sir William Perkins's School
Chertsey, SRY2020
Skills
- Public relations and interpersonal skills
- Administrative expertise
- Problem-solving and communication
- Sales strategies
- Complaint resolution
- Cash handling
- Strategic sales knowledge
- Data entry proficiency
- Professional call handling
- Invoicing and payment processes
- Diary management and scheduling
- Task prioritization and deadline management
- Verbal and written communication skills
- Email, phone, and messaging management
- Client and colleague liaison
- Information sharing accuracy
- Spreadsheet and report management
Additional Information
- From the age of 11 to 14 I volunteered at the Spanish Bit Ridings School, Dorney. This involved assisting with work around the yard, looking after the animals and ensuring that people enjoyed their experience with the horses as much as possible. This experienced helped me to develop communication skills, and to understand the rewards of having a hard-working mindset; I have carried these skills into me current employment and my education.
Timeline
Support Service Advisor
Signix
2025.05 - Current
Beauty and Fragrance specialist
Tom Ford Beauty
2023.07 - 2025.05
Customer Service Assistant
World Duty Free
2022.10 - 2023.07
Retail Sales Assistant
Screwfix
2021.07 - 2022.10
A-Levels - Psychology
Sir William Perkins's School
A-Levels - Classical Civilisation
Sir William Perkins's School
A-Levels - Religious Studies
Sir William Perkins's School
GCSEs - Classical Civilisation
Sir William Perkins School
GCSEs - Religious Studies
Sir William Perkins's School
GCSEs - German
Sir William Perkins's School
GCSEs - History
Sir William Perkins's School
GCSEs - English Literature
Sir William Perkins's School
GCSEs - English Language
Sir William Perkins's School
GCSEs - Biology
Sir William Perkins's School
GCSEs - Physics
Sir William Perkins's School
GCSEs - Chemistry
Sir William Perkins's School
GCSEs - Maths
Sir William Perkins's School