Olivia Bardsley

• Sold tailored eviction packages and provided detailed advice to landlords throughout the eviction process.

• Prepared and served Section 8 and Section 21 notices, possession orders, particulars of claim, and other legal notices.

• Compiled court bundles and instructed advocates to represent clients at hearings.

• Instructed bailiffs and served additional legal notices including abandonment, change of ownership, and Section 48 notices.

• Assisted in creating and marketing company eviction websites to attract new clients.

• Managed all client communications, ensuring clear explanations of procedures, timelines, and required documentation.

• Successfully handled a high-volume workload involving sales, marketing, and legal eviction casework.

Legal Responsibilities:

• Assisted with housing disrepair, eviction, tenancy deposit, and EPA claims.

• Drafted legal documents including client care letters, letters of claim, and instructions to surveyors.

• Communicated with clients via email and telephone to collect information and maintain progress.

• Managed confidential client files, ensuring accuracy and compliance with legal procedures.

Marketing & Sales Responsibilities:

• Managed social media accounts (TikTok, Instagram, LinkedIn, Facebook) and created content.

• Ran Facebook Ads and managed Google My Business.

• Created landing pages, edited website content, and built/hosted websites from start to finish.

• Designed marketing materials using Canva.

• Conducted phone sales, follow-up calls, and personalised emails, managing high sales volume effectively.

• Proactively drove sales, consistently meeting and exceeding KPIs.

• Led day-to-day team activity, monitored performance, and supported staff development.

• Developed engagement strategies to enhance team productivity and motivation.

• Maintained exceptional visual and commercial standards across the concession.

• Ensured accurate stock replenishment, pricing, and demand forecasting.

• Prepared and submitted detailed reports for management.

• Built strong relationships with external brands and stores to enhance marketing and event opportunities.

• Ensured compliance with till operations, refunds, and cash control.

• Demonstrated leadership, professionalism, strong communication, and organisation in a fast-paced retail environment.

• Delivered memorable customer experiences through rapport-building and product knowledge.

• Processed sales, refunds, and exchanges while offering alternative products and online services.

• Maintained premium retail standards including stock replenishment, rail organisation, and hosting.

• Managed departmental stock, unpacked deliveries, completed audits, and maintained the stock room.

• Adapted to varied daily tasks and worked across multiple departments as needed.

• Stayed informed about trends and competitors through continuous learning.

• Followed all health, safety, and security procedures, contributing to stock loss prevention.

• Built communication, problem-solving, initiative, and flexibility skills in a fast-paced environment.