Olivia Ashburn

In my Community Resuscitation Training Officer role, I train, manage and maintain Community First responder (CFR) schemes, arrange recruitment of future first responder volunteers, investigate and support community public access defibrillators, and teach CPR and emergency first aid in all different environments. Main roles and responsibilities are listed in full below:

• Train Community First Responders in FutureQuals First Responder on Scene qualification, which involves treatment of life threatening emergencies, using medical equipment provided.
• Train CFRs on learning disabilities and autism, manual handling and conflict resolution.
• Provide support, welfare checks, and signposting to additional services for CFR’s.
• Update and collaborate with other departments on training material and curriculums.
• Read and research most up-to-date guidelines and teaching practices, most often the UK Resuscitation Council Guidelines.
• Maintain a database of CFR training records, equipment, contact details, and call signs.
• Support maintenance and 10 year plan of all first responder equipment, as well as monthly servicing and kit changes to ensure all kit is functioning.
• Facilitate yearly statutory and mandatory training, as set out by research from the Trust.
• Assist in teaching of other volunteers, such as Ambulance Car Service and Porters, and adapting my training materials to meet their needs.
• Helping guardians to manage their community public access defibrillators (CPADs)
• Investigate missing defibrillators, defibrillators that have been deployed inappropriately or failed to activate.
• Working alongside the police and assisting them in missing defibrillator cases where applicable.
• Target defibrillators not currently online and deployable, and arranging drop-ins with public buildings to assist the unit becoming live again.
• Community visits to schools, sports clubs, care homes, places of work to teach them the importance of CPR and use of an AED.
• Creating adaptive learning resources for target audiences in my community visits teaching ages 4-80+
• Working with other departments to ensure policies and procedures in place are suitable and functional for the wider needs of the service.
• Analyse and compile comprehensive sets of data pertaining to CFR’s and creating reports using those statistics.
• Ensuring competency of all volunteers to provide the best quality of care to our patients.

As a Health Advisor, I triaged large quantities of both emergency and non emergency calls. I was one of few health advisors selected to be triple-trained, meaning I was able to answer 999,111 and PTS (Patient Transport Service) calls. Main roles and responsibilities are listed below:

• Arranging appropriate care for emergencies such as cardiac arrests, breathing difficulties, choking and hangings.
• Provided emergency medical advice over the phone
• Used negotiation and active listening techniques to ensure the patient outcome was correct and encourage them to accept this disposition.
• Regularly used conflict resolution techniques to agitated and abusive callers.
• Communicated effectively and compassionately with callers with additional needs.
• Utilised additional communication services, such as language line, BSL, text relay.
• Collaborated with other emergency services promptly and effectively to ensure no delay in care no matter the situation.
• Recognised safeguarding concerns, near misses, incidents and reported and investigated them accordingly.
• Efficiently navigated NHS Pathways and recognise when the system may need clinician input.
• Competent on the computer systems used by the emergency service.
• Participated in Major incident training drills.
• Assisted colleagues on traumatic calls, and sought additional help where necessary.
• Supporting callers with severe mental ill-health
• Provided alternative pathways and services for callers with less urgent symptoms.

• Highest standard of customer care, including advice and wide range of knowledge to find their best product.
• Using chain selling when relevant to help increase store sales.
• Caring for and inclusive of less able customers, whether this is helping with their basket, holding doors, or doing their whole shop with them.
• Constant active selling of star buys and products.
• Ensuring customers get the best deals by remembering which comparable products are on offer for less.
• Efficient use of tills to prevent queuing.
• Able to assist customers with all till related queries- ranging from creating new membership cards, merging old cards, click and collect parcels and store to door.
• Upkeep of stock on shop floor- filling gaps, labelling products that are out of stock and price checks.
• Putting out deliveries in a quick and effective manner, getting stock off the shop floor fast to prevent theft and allow more time for assisting customers.
• Keeping the store at a high level of cleanliness by sweeping floor, clearing and emptying bins and taking into consideration weather related issues.
• High understanding of the warehouse and all safety precautions.
• Use of warehouse to allow stock on the floor to be as updated as possible.
• Using stock lifts to move products between floor in a safe manner.
• Always upholding the highest level of customer care and any service received from myself being with a friendly face and smile.

• Neuro CT: Positioning of CT scanner to prevent radiation damage to eyes, and have best field of view
• Observations of most common issues to find on CT and how to identify
• Taught anatomy of brain and how to identify this on the CT scan
• Observations of extreme cases of head trauma and the artifact this causes on a scan
• Self-study of other common cases
• Dyes used in CT to identify parts which are respiring most, I.e., tumours
• Neuro MRI: Positioning patients on bed at correct height and alignment for part of spine requiring scan
• Taught basic physics of MRI scanners and how these produce images, and when best to use dyes
• Ethics of MRI scans: new technology and no long-term research of the effects on pregnant women
• Spine anatomy and how to identify brain components on MRI scanner
• Angiography Theatre: Observation of keyhole surgery on brain aneurysms
• Taught importance of radiographer in theatre- particularly keyhole procedures
• Labelling and how to send images to the consultant post-procedure
• Scrubbing up and maintaining a sterile field
• Meetings: Attended a meeting on the discussion of more complex osteosarcoma cases, and how they were going to best treat them in theatre. This included logistical planning of: what doctors and nurses would be required, the ongoing blood shortage, which theatres were available, and the procedure itself.

• Café, Restaurant, and Ice Rink Worker
• Opening and closing a café independently.
• Efficient on tills and giving appropriate change when necessary.
• Exchanging information via radio with other members of staff in appropriate language- particularly important communication skills acquired, i.e., being able to discretely report a missing child.
• Working collectively in large teams to ensure the best environment for customers; as well as operating safely.
• Serving up to 150 people in a space of 20 minutes to allow the ice rink to work smoothly and to the best standard for our customers.
• Collaborating as part of a team to serve 20+ people coffee simultaneously in crowded workspaces.
• Ability to use a deep fryer and coffee machine (to make various drinks both hot and cold).
• Conducting proper hygiene when preparing multiple dishes for customers.
• Working in coordination with kitchen chefs to ensure correct levels of food.
• Restocking fridges and shelves.
• Awareness of potential allergens and dietary needs and having the knowledge to provide for them.
• Cleaning and sustaining the cafes and ice rink- including but not limited to, sanitising surfaces, cleaning trays, empty bins, sweeping and mopping floors, scraping, and removing ice from the rink to create the most sanitary and safe facilities.