Olivia Allum
West Malling,Kent
Summary
Compassionate professional with strong communication skills and meticulous attention to detail. DBS checked, demonstrating high trustworthiness and reliability. Committed to delivering exceptional service and support, consistently achieving outstanding results through core competencies.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work history
Reception/Marshall/Cafe
Gravity Active Trampoline Park
Dartford, Kent
2025.01 - 2025.09
- Enhanced customer experience by greeting and assisting upon arrival.
- Monitored reception and café operations to ensure seamless service delivery.
- Verified compliance with waivers, wristbands, branded trampoline socks, and jewellery restrictions.
- Facilitated safety briefings and warm-ups for all customers participating.
- Coordinated activity clearances for customers after time elapsed.
- Inspected equipment and safety items to confirm proper functionality across activities.
- Executed opening and closing checks to uphold operational standards.
General Office Admin
London Underground
London
2025.08 - 2025.10
- Accurately entered data into Excel.
- Ordered fuel cards via BP website to streamline procurement processes.
- Scanned documents for digital archiving, enhancing retrieval methods.
Cleaning Manager
Clean Living
West Malling, Kent
2024.02 - 2025.09
- Conducted general house and office cleans, including deep cleans.
- Developed company branding through logo creation and designed quotations and invoices.
- Utilised Excel for comprehensive logging of payments and expenses.
- Implemented digital filing system for efficient document management.
- Engaged confidently with customers to address inquiries and provide updates.
- Resolved customer complaints regarding cleanliness issues promptly to uphold service quality and satisfaction.
Cleaner
Minster Cleaning
West Malling
2023.02 - 2024.12
- Ensured all assigned areas were cleaned to the highest standards throughout school and offices.
- Executed cleaning tasks efficiently in workspaces, common areas, offices, hallways, and bathrooms.
- Demonstrated ability to multitask and work independently while maintaining high-quality cleaning standards.
- Maintained cleanliness and hygiene standards across various facilities to ensure a welcoming environment.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Correctly used colour-coded equipment.
Office Admin
Betacove Limited
Strood, Kent
2023.07 - 2023.07
- Acquired comprehensive knowledge of office administration tasks.
- Monitored customer calls regarding new claims and complaints for quality assurance.
- Performed general office duties, including digital filing and documentation management.
Food and Beverage Assistant
The Moat Restaurant & Pub
Wrotham, Kent
2021.11 - 2023.02
- Greeted customers and escorted them to tables, ensuring exceptional service.
- Presented menu options and provided detailed answers regarding portions and ingredients.
- Prepared tables by arranging silverware and glasses for optimal presentation.
- Suggested menu items based on customer preferences during requests.
- Accurately recorded food and drink orders for timely preparation.
- Communicated order specifics clearly to kitchen staff for efficient processing.
- Served food and drink orders promptly to enhance dining experience.
- Maintained cleanliness of dining area while adhering to health department regulations.
- Assisted in providing excellent customer service to enhance dining experiences.
- Coordinated with kitchen staff to ensure timely delivery of food and beverages.
- Resolved customer complaints with professionalism to maintain positive dining atmosphere.
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Managed table arrangement for maximising dining capacity during busy periods.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
Education
GCSEs - English/English Lit, Maths, Double Science, Spanish, Geography, Health & Social
The Holmesdale School
Snodland, KentA Level - Business & Finance
The Holmesdale School
Snodland, Kent 2023.09 - 2024.07
Skills
- Compassionate
- Friendly
- Strong at communication
- Attention to detail
- DBS checked
Personal Information
Date of birth: 12/18/06
References
Available on request
Timeline
General Office Admin
London Underground
2025.08 - 2025.10
Reception/Marshall/Cafe
Gravity Active Trampoline Park
2025.01 - 2025.09
Cleaning Manager
Clean Living
2024.02 - 2025.09
A Level - Business & Finance
The Holmesdale School
2023.09 - 2024.07
Office Admin
Betacove Limited
2023.07 - 2023.07
Cleaner
Minster Cleaning
2023.02 - 2024.12
Food and Beverage Assistant
The Moat Restaurant & Pub
2021.11 - 2023.02
GCSEs - English/English Lit, Maths, Double Science, Spanish, Geography, Health & Social
The Holmesdale School