Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Olivia Alleyne

Customer srvice
London,London

Summary

Experienced Sales Deputy manager with exceptional communication and interpersonal skills, and I am accustomed to operating effectively in fast-paced and demanding environments. I am approachable, attentive and observant, and pride myself on my ability to remain calm and composed under pressure. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Goal-oriented manager with distinguished experience in the Betting industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
1
1
Language

Work History

Deputy Sales Manager

Betfred
London, ENG
11.2018 - Current
  • Responsible for overseeing the daily operations of the shop and ensuring that our customers have a positive and enjoyable experience
  • This involves not only preparing the shop for the business day, but also leading and motivating a team of employees to deliver exceptional customer service
  • Attending customer queries and taking unique bets types, I have also been responsible for coordinating and scheduling repairs and maintenance for the shop's equipment and facilities
  • I recognize the importance of maintaining a safe and comfortable environment for our customers and have prioritised this in all aspects of the shop's operations
  • Utilise strong communication skills and the ability to effectively delegate tasks and responsibilities to my team members
  • By fostering a positive and collaborative work environment, I have been able to improve team morale and productivity
  • Train and upskill staff inline with the company's standards, enhancing staff performance and ensuring consistency in delivering exceptional customer service
  • Establish and maintain store standards that promote a positive customer experience and improve the overall image of the store
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Evaluated performance against goals and implemented appropriate development plans.

Wait Staff Member

Desserts Divine
London, ENG
01.2023 - Current



  • Active listening - the ability to listen attentively to customers' needs and concerns is essential for understanding their needs and tailoring your sales approach accordingly
  • Empathy - showing empathy towards customers can help to build trust and rapport, which can lead to increased sales and customer loyalty
  • Adaptability - being able to adapt to different situations and customers' needs is crucial for success in sales, especially in fast-paced and dynamic environments
  • Time management - managing time effectively is critical for maximising productivity and achieving sales targets
  • Problem-solving - the ability to identify and resolve problems quickly and effectively is essential for providing customers with excellent service and closing sales
  • Teamwork - working collaboratively with colleagues to achieve sales targets is essential for success in sales.

Wait Staff Member

Alaowerri restaurant
London, ENG
02.2015 - 07.2016
  • Cleaned and organized the restaurant floor before opening times and after closing times, ensuring a clean and inviting atmosphere for customers
  • Provided efficient and attentive service to customers, ensuring that their needs were met in a timely and professional manner
  • Took accurate orders and processed payments with speed and accuracy, ensuring that customers received a seamless dining experience
  • Worked collaboratively with team members to ensure that all tasks were completed efficiently and effectively, contributing to a positive and productive work environment

Education

High School Diploma -

Harris Girls Academy
West Dulwich, LBH
01.2006 - 01.2011

Performing arts level - Performing Arts - Level 2 BTEC Diploma/Extended Diploma

Croydon College
London, ENG
01.2013 - 01.2014

BA (Hon) - Healthcare Management

Arden University
London, ENG
01.2021 - Current

Skills

    Goals and performance

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Wait Staff Member

Desserts Divine
01.2023 - Current

BA (Hon) - Healthcare Management

Arden University
01.2021 - Current

Deputy Sales Manager

Betfred
11.2018 - Current

Wait Staff Member

Alaowerri restaurant
02.2015 - 07.2016

Performing arts level - Performing Arts - Level 2 BTEC Diploma/Extended Diploma

Croydon College
01.2013 - 01.2014

High School Diploma -

Harris Girls Academy
01.2006 - 01.2011

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Olivia AlleyneCustomer srvice