Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Oliver Wood

Derby,Derbyshire

Summary

Enthusiastic professional with strong communication and teamwork skills, always ready to assist colleagues and ensure excellent customer satisfaction. Skilled in quickly learning new tasks and adapting to different environments, with keen eye for detail. Brings positive attitude and genuine interest in creating welcoming atmosphere for guests.

Overview

4
4
years of professional experience

Work History

Food and Beverage Operations Associate

David Lloyd Leisure
Derby, Derbyshire
09.2024 - Current
  • Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
  • Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Communicated drink and food orders accurately with bar and kitchen staff.
  • Handled customer complaints with empathy and professionalism, resolving issues to their satisfaction.

Assistant Tennis Coach

Phil Wilcox
Derby, Derbyshire
06.2022 - 08.2024
  • Facilitated warm-up and cool-down activities to prevent injuries and promote physical fitness among players.
  • Fostered a positive and inclusive team environment, encouraging respect, discipline, and fair play among young athletes.
  • Engaged junior and adult groups in amateur tennis lessons, adapting teaching style to suit ability.
  • Collaborated effectively with club staff to provide faultless service from arrival to departure.

Education

A-Levels -

Derby High School
Derby

GCSEs -

Trent College
Derbyshire

Skills

Effective communication with others when delivering instructions

Working collaboratively in a team

Motivated to work independently

Ability to follow instructions to achieve high level of outcome

Interests

  • I am a keen sportsperson and enjoy playing golf, cricket and tennis both socially and competitively

Timeline

Food and Beverage Operations Associate

David Lloyd Leisure
09.2024 - Current

Assistant Tennis Coach

Phil Wilcox
06.2022 - 08.2024

A-Levels -

Derby High School

GCSEs -

Trent College
Oliver Wood