Oliver Williams
Coventry,West Midlands
Summary
Motivated and organised Shift Supervisor with experience leading teams, overseeing daily operations, and training staff in fast-paced environments. Strong communication, problem-solving, and organisational skills, with a focus on improving efficiency and maintaining high standards. Confident working under pressure and managing responsibility, with a strong interest in operations, administration, and business systems. Eager to continue developing professionally.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
Work history
Shift supervisor
Starbucks
Warwick, Warwickshire
2025.02 - Current
- Currently undertaking Assistant Manager training responsibilities
- Supervised daily operations in a high-volume environment
- Supported team performance and delegated responsibilities during busy periods
- Trained and onboarded new staff members
- Managed cash handling, banking procedures, and operational compliance
- Resolved customer and operational issues efficiently under pressure
- Maintained company standards across safety, cleanliness, and workflow operations
Team member / Barista
Starbucks
Warwick, Warwickshire
2024.10 - 2025.02
- Maintained a high standard of customer service in a fast paced environment
- Built strong relationships with regular customers, enhancing there overall experience and supporting customer loyalty
- Worked effectively with team members to manage busy periods and maintain smooth day-to-day operations
Front of house assistant
Albany Social Club
Coventry, West Midlands
2024.07 - 2025.04
- Greet guests upon arrival, ensuring a welcoming and professional first impression as they enter the social club
- Verify membership status by checking membership cards and processing an entry fee for non-members, maintaining accurate records and managing cash transactions
- Ensure a smooth entry process by efficiently managing guest flow, addressing inquiries, and providing information about club facilities and events
Education
A-Levels - Computer Science, Electronics
WMG Academy
Coventry 2022.09 - 2024.06
Level 3 - Extended Learning Project
WMG Academy
Coventry 2022.09 - 2023.06
GCSEs - Computer Science, Design and Technology, I-media, Construction
Ernesford Grange Community Academy
Coventry 2017.09 - 2022.06
GCSEs - English Literature, English Language, Maths, Combined Science
Ernesford Grange Community Academy
Coventry 2017.09 - 2022.06
Skills
- Team Coordination
- Staff Training & Development
- Workflow Management
- Organisation & Time management
- Digital Systems
- Task Prioritisation
- Excel / Sheets
- Operations Support
Timeline
Shift supervisor
Starbucks
2025.02 - Current
Team member / Barista
Starbucks
2024.10 - 2025.02
Front of house assistant
Albany Social Club
2024.07 - 2025.04
A-Levels - Computer Science, Electronics
WMG Academy
2022.09 - 2024.06
Level 3 - Extended Learning Project
WMG Academy
2022.09 - 2023.06
GCSEs - Computer Science, Design and Technology, I-media, Construction
Ernesford Grange Community Academy
2017.09 - 2022.06
GCSEs - English Literature, English Language, Maths, Combined Science
Ernesford Grange Community Academy
2017.09 - 2022.06