Oliver STOCKHILL
Newtownards,county down
The best way out is always through.
Robert Frost
Summary
Friendly, ambitious, and resourceful and has developed problem-solving and critical-thinking abilities. Is seeking opportunities to gain practical experience from knowledgeable business owners. Is motivated to learn and dedicated to helping clients and colleagues. Proactive service professional with substantial call centre experience. Built customer rapport through friendly, attentive interactions. Handled queries knowledgeably and promptly to meet performance targets.
Overview
8
8
years of professional experience
Work history
Small business owner
OS Cleaning Services
NEWTOWNARDS, County Down
04.2018 - Current
- Maintained organisational compliance with applicable legislation and regulations.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Navigated complex business challenges and made sound decisions to achieve long-term success.
- Managed over 10 face-to-face client meetings per day.
Call centre agent
Mango
Bangor, Ards and North Down
10.2022 - 02.2023
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Followed up on customer queries to check that provided solutions met expectations.
- Optimised customer experience by tailoring responses to individual needs.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Managed over 80 customer calls per day
Freelance Copywriter
Self Employed
Newtownards, Ards and North Down
03.2022 - 01.2023
- Wrote SEO-friendly copy to enhance online visibility and search engine rankings.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
- Developed targeted advice for decision-makers on reaching target consumers and building awareness.
- Crafted engaging and persuasive copy for diverse campaigns, captivating target audiences.
- Conceptualised impactful messaging to communicate brand stories and values.
- Communicated concepts in clear, concise language to maximise readability and understanding.
Junior Accounting Technician
Harries, Watkins & Jones Ltd
Bridgend, County Borough of Bridgend
06.2016 - 05.2017
- Assisted with developing and ongoing control of costing and pricing systems for business goods.
- Compiled financial data for business forecasting and budgeting.
- Handled high-volume telephone and email enquiries to minimise backlogs.
Education
GCSEs -
/2011 - /2016
- Information Technology - B
- Applied Business - B
- Mathematics - B
- English Literature - B
- Religious Studies - A*
Tefl Graduate - Language Education
10.2018
Skills
- Enthusiastic communicator
- Results driven
- Energetic self-starter
- Active selling
- Upselling expertise
- Face-to-face selling
Affiliations
- Working Out
- Playing Guitar
- Writing
- Personal Development
- Language Learning
Languages
Spanish
Intermediate
French
Elementary
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Call centre agent - Mango
10.2022 - 02.2023
Freelance Copywriter - Self Employed
03.2022 - 01.2023
Small business owner - OS Cleaning Services
04.2018 - Current
Junior Accounting Technician - Harries, Watkins & Jones Ltd
06.2016 - 05.2017
Porthcawl Comprehensive School - GCSEs,
/2011 - /2016
LARC - Tefl Graduate, Language Education
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