Oliver Smith
Ainsdale,Merseyside
Summary
Results-driven Account Manager with 5 years’ experience in the telecommunications industry, managing and developing relationships across a diverse portfolio of over 300 business customers. Skilled in sales, account growth, customer retention, complaint resolution, and securing new business opportunities, with a strong track record of delivering excellent client service and building long-term partnerships.
Now seeking to transition into the events industry to combine commercial experience with a genuine passion for music, sport and creativity. Holding a degree in Music Business, with a naturally creative and musical mindset, bringing strong communication, relationship management, and business development skills that can translate effectively into a client account manager role.
Overview
5
5
years of professional experience
Work history
Account Manager
Associated Telecom
Telford, Shropshire
2023.05 - Current
- Established strong rapport with clients through regular communication.
- Negotiated contracts to secure profitable deals.
- Achieved client satisfaction by managing key accounts effectively.
- Prepared detailed reports to provide insight into account performance.
- Managed business relationships to ensure loyalty and long-term commitment.
- Worked closely with product development teams for customising offerings according to client needs.
- Coordinated with finance department to manage account finances efficiently.
Account Manager
Enreach
Telford, Shropshire
2021.07 - 2023.05
- Achieved client satisfaction by managing key accounts effectively.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Collaborated with sales team for achieving shared objectives.
- Coordinated with finance department to manage account finances efficiently.
- Developed new strategies with a focus on customer retention.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
Education
Bachelor of Arts - Music Business
Leeds Conservatoire
Leeds 09/2017 - 05/2020
A-Levels - Music Technology, Modern History
Formby High Sixth Form
Liverpool 09/2015 - 05/2017
GCSEs - 10 GCSEs
Formby High School
Liverpool 09/2010 - 05/2015
Skills
- Building and maintaining business relationships
- Knowledge of multiple aspects of the music industry
- Communication skills
- Sales background
- Administrative accuracy
- Creative
- Charity worker
- Active
- Public speaking
Timeline
Account Manager
Associated Telecom
2023.05 - Current
Account Manager
Enreach
2021.07 - 2023.05
Bachelor of Arts - Music Business
Leeds Conservatoire
09/2017 - 05/2020
A-Levels - Music Technology, Modern History
Formby High Sixth Form
09/2015 - 05/2017
GCSEs - 10 GCSEs
Formby High School
09/2010 - 05/2015