Oliver Smith

In my current position my experience working in Tier 1 and Tier 2 support while using Front, Salesforce, JIRA, Zendesk, Slack, Linear, Vonage and Intercom is used daily.

• Assisted multiple clients in supporting end-users via ticketing systems including Zendesk, Intercom, and Salesforce.
• Resolved support requests through advanced troubleshooting techniques for optimal user satisfaction.
• Advised senior personnel on process enhancements to improve support quality and expedite ticket resolution.
• Enhanced response times to ensure business continuity for client operations.
• Updated and maintained customer support database to ensure accurate information.
• Collaborated with client teams to communicate recurring issues and custom complaints effectively.

• Effectively communicated and sold merchandise to attendees throughout event duration.
• Leveraged strong interpersonal skills to convey essential information to staff and volunteers.
  

Assisted customers in locating items in-store and removing selected items from racks.