Summary
Overview
Work history
Education
Skills
Timeline
Generic

Oliver Smith

Thetford,Norfolk

Summary

Energetic and well versed in strong communication and organisational roles, I bring a conscientious and diligent approach to my work and research.

I can display extensive experience attained in my University Masters Degree studies and a broad and transferable skill set in research and heritage, with a keen eye for detail. With a passion for history at personal, academic, and vocational levels, I am seeking to apply my knowledge and skills in relevant heritage related fields.

I thrive equally well in an individual role or team environment and have an appetite to learn on a continual basis.

Approachable and friendly, I enjoy socialising outside of work, with hobbies including recreational programming, movies, and strategy & co-op gaming online with friends.

Physically fit and affable, I offer an enthusiastic approach that I look forward to bringing to your organisation.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work history

Retail sales associate

J Sainsbury PLC
Attleborough, Norfolk
06.2023 - Current
  • Welcomed customers and provided responsive assistance to improve store experiences.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Built rapport with new and existing customers to boost client retention.
  • Championed highest level of professionalism and expertise in communication and teamwork.

House Keeping Attendant

Centre Parcs UK Ltd.
Elveden, Suffolk
07.2021 - 01.2022
  • Removed used towels and bedding, replaced with new and reset spaces to professional standards.
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Vacuumed carpeted areas and mopped hard floors.
  • Delivered extra linen and toiletries to meet guest needs.
  • Secured guest rooms after performing housekeeping services.
  • Followed health and safety standards governing correct use of chemicals.
  • Reported maintenance issues for prompt resolution.
  • Sanitised bathrooms to uphold strict hygiene and infection control procedures.

Front of house team member

S. Wright Catering Ltd
Thetford, Norfolk
08.2018 - 09.2019
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Followed health and hygiene standards when handling food.
  • Processed cash and card payments promptly, minimising customer waiting times.
  • Practiced healthy and safety measures to comply with regulations.

Education

Master of Arts - Modern History

University of East Anglia
09.2022 - 12.2023

Bachelor of Arts - History

University of Lincoln
09.2019 - 07.2022

3 A-Levels - including Biology, History, and ICT

Thetford Academy
09.2017 - 06.2019

10 GCSEs - including Maths, English, History, and Computing

Thetford Academy
09.2015 - 06.2017

Skills

  • Communication skills
  • Information compiling
  • Report analysis
  • Transcript typing
  • Proofreading
  • Strong interpersonal skills
  • Schedule management
  • Microsoft Office
  • Data organisation
  • Professional and mature
  • PC proficient
  • Organisation and efficiency
  • Proposal writing
  • Product knowledge
  • Customer enquiry handling

Timeline

Retail sales associate

J Sainsbury PLC
06.2023 - Current

Master of Arts - Modern History

University of East Anglia
09.2022 - 12.2023

House Keeping Attendant

Centre Parcs UK Ltd.
07.2021 - 01.2022

Bachelor of Arts - History

University of Lincoln
09.2019 - 07.2022

Front of house team member

S. Wright Catering Ltd
08.2018 - 09.2019

3 A-Levels - including Biology, History, and ICT

Thetford Academy
09.2017 - 06.2019

10 GCSEs - including Maths, English, History, and Computing

Thetford Academy
09.2015 - 06.2017
Oliver Smith