Oliver Shearing
Bottisham,Cambridgeshire
Summary
Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Professional System Analyst of [Number] years, specialising in [Type] projects. Improving [Type] productivity and profitability through a diligent attitude to analysis and delivery.
Data-driven [Job Title] attentive to system needs and knowledgeable about best practices. Focused on continuous improvement and optimisation in face of changing demands on efficiency, functionality and performance. Iterates professionally and delivers on-specification systems.
[Type] systems professional with analytical problem-solving abilities and thorough approach. Accomplished in conducting complete assessments and developing technically-feasible solutions for current and expected demands. Partners well with both technical and non-technical personnel to accomplish objectives.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work history
Systems Expert
The Cambridge Building Society
Cambridge, Cambridgeshire
2017.02 - Current
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Delivered high-quality results within budget and timeframe targets.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Displayed energy and enthusiasm in fast-paced environment.
- Conducted testing to diagnose system faults.
Product administrator
The Cambridge Building Society
Cambridge, Cambridgeshire
2015.06 - 2017.02
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Led cross-functional teams in developing, testing and launching new products.
Service desk analyst
The Cambridge Building Society
Cambridge, Cambridgeshire
2013.10 - 2015.06
- Prioritised and promptly responded to vast number of reported incidents and logs.
- Explained technical information to non-technical users with clear, verbal and written communication.
- Contributed to knowledge base by maintaining accurate records of resolution of complex solution level faults throughout ticket lifecycle.
- Performed desktop troubleshooting and equipment configuration across IT infrastructure and associated facilities.
- Provided first-line diagnosis of incidents and service requests to implement solutions.
- Documented and escalated complex issues to higher-level support, facilitating swift resolutions.
- Developed and updated knowledge base articles for issue resolution.
- Coordinated with vendors to replace and repair faulty hardware.
Service delivery coordinator
The Cambridge Building Society
Cambridge, Cambridgeshire
2010.03 - 2013.10
- Monitored call lists, ensuring all calls were handled in accordance with service standards.
- Enforced ITIL practices to offer best service.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Liaised with customers and other departments to plan timely transportation of goods.
Facility assistant
The Cambridge Building Society
Cambridge, Cambridgeshire
2006.08 - 2010.03
- Double checked equipment inventories.
- Noted equipment and facility inventories.
- Checked property surveillance tools and tapes regularly.
- Ordered new equipment and supplies based on inventory needs.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Communicated well with team across multiple locations.
Education
Bachelor of Arts - Leisure & Sports Management
Leeds Metropolitan University
Leeds 2002.09 - 2003.07
Higher National Diploma - Leisure & Sports Management
Leeds Metropolitan University
Leeds 2000.09 - 2002.07
A-Levels - Sports Studies, Geography & General Studies
Hills Road Sixth Form College
Cambridge 1998.09 - 2000.07
GCSEs -
Bottisham Village College
Cambridge 1993.09 - 1998.07
Skills
- Testing scripts
- Documentation management
- Solution development
- Project development
- Root cause analysis
- Systems analysis
- Business requirement documentation
- Process development
- Scope and project definition
- Best practices and standards
- Data collection and analysis
Timeline
Systems Expert
The Cambridge Building Society
2017.02 - Current
Product administrator
The Cambridge Building Society
2015.06 - 2017.02
Service desk analyst
The Cambridge Building Society
2013.10 - 2015.06
Service delivery coordinator
The Cambridge Building Society
2010.03 - 2013.10
Facility assistant
The Cambridge Building Society
2006.08 - 2010.03
Bachelor of Arts - Leisure & Sports Management
Leeds Metropolitan University
2002.09 - 2003.07
Higher National Diploma - Leisure & Sports Management
Leeds Metropolitan University
2000.09 - 2002.07
A-Levels - Sports Studies, Geography & General Studies
Hills Road Sixth Form College
1998.09 - 2000.07
GCSEs -
Bottisham Village College
1993.09 - 1998.07