Oliver Sanders
Nottingham,Nottinghamshire
Summary
Reliable and adaptable professional with strong communication and customer service skills, developed through experience in high-paced, public-facing roles. Proven ability to remain calm under pressure, interact confidently with diverse individuals, and ensure smooth operations in busy environments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Forest schools practitioner
Little Adventurers Forest School
Nottingham, Nottinghamshire
09.2024 - 07.2025
- Assisted in creating an inclusive environment where every child feels valued and supported, adapting activities for diverse needs.
- Established safe play environment for fostering curiosity and exploration.
- Educating children about the environment promoting sustainable practices and respect for nature.
- Incorporated storytelling into, sparking imagination and language development.
- Introduced fire safety principles whilst demonstrating how to build and control fires safely.
- Communicated effectively with parents and caregivers providing updates on children's progress and experiences.
Safety Steward (Part-Time)
Nottinghamshire County Cricket Club
Nottingham, Nottinghamshire
05.2022 - Current
- Delivered excellent customer service while maintaining a calm, professional demeanour in high-pressure situations.
- Checked visitor bags for disallowed and dangerous items, in order with the ground regulations.
- Directed guests to correct seating locations and answered questions about facilities.
- Monitored and enforced safety protocols during events, ensuring the well-being of participants and staff.
Turnstile operator (Part-Time)
Nottingham Forest
Nottingham, Nottinghamshire
11.2018 - Current
- Demonstrated excellent communication skills, fostering a welcoming atmosphere and promoting customer satisfaction.
- Documented and reported any incidents, discrepancies, or irregularities to supervisors, ensuring the safety of all guests.
- Identified and reported any malfunctioning turnstiles or technical issues to the maintenance team for prompt resolution.
- Provided assistance to customers with queries, ensuring a positive experience while maintaining security standards.
Casual mail sorter
Royal Mail Group
Nottingham, Nottinghamshire
11.2023 - 01.2024
- Worked efficiently to maintain high mail volumes and enable items to reach intended destinations promptly.
- Handled packages with care to maintain product integrity, reporting issues of damage.
- Remained calm and poised during busy, stressful and high-volume work periods.
Ride operator
Robin Hoods Wheelgate Park
Nottingham, Nottinghamshire
03.2021 - 03.2022
- Provided verbal instructions to inform passengers regarding expectations of ride.
- Supervised children to monitor compliance with ride rules such as adhering to height and weight limitations.
- Cleaned carriages between rides to maintain good hygiene standards which was especially important post COVID.
Education
Certificate of Higher Education - Motorsport Engineering
University of Derby
Derby 09.2020 - 07.2023
A-Levels - (See below)
Arnold Hill Academy
Nottingham 09.2018 - 05.2020
Skills
- Teamwork - Demonstrated flexibility and cooperation in team-based tasks, particularly in managing safety, weather-related challenges, and behaviour support in outdoor settings
- Great customer service - Addressed customer concerns with a calm, friendly approach, offering solutions to resolve issues quickly and professionally
- Recognised for reliability and strong work ethic - Retained as one of the final 5 workers during staffing reductions
- Excellent communicator - Acted as a key point of contact for guests, addressing inquiries with professionalism and clarity, while maintaining a calm demeanour in high-pressure situations
- Calm under pressure - Remained calm and focused under pressure during high-volume shifts, ensuring accurate and efficient sorting of mail to tight deadlines
Accomplishments
- Paediatric First Aid.
- Bronze Duke of Edinburgh award.
- RSL Level 1 award in popular music performance at the drums.
- Counter terrorism training at Trent Bridge Cricket Ground.
- Level 2 Certificate in Spectator Safety.
Affiliations
- Chess - Passionate about chess, regularly playing online to enhance strategic thinking and problem-solving skills. Experienced in analyzing complex scenarios and making calculated decisions under pressure. Enjoy learning new techniques and analyse own matches to improve game strategy.
- Coffee Enthusiast - I take pride in sharing my love for coffee with others through tastings and discussions. Explored and experimented with a variety of coffee brewing methods and flavour profiles to broaden product knowledge and refine tasting skills.
- Reading - Keen reader with a particular interest in mystery, horror and fantasy genres. Highly engaged in Dan Brown books and looking to explore other series and authors.
Timeline
Forest schools practitioner
Little Adventurers Forest School
09.2024 - 07.2025
Casual mail sorter
Royal Mail Group
11.2023 - 01.2024
Safety Steward (Part-Time)
Nottinghamshire County Cricket Club
05.2022 - Current
Ride operator
Robin Hoods Wheelgate Park
03.2021 - 03.2022
Certificate of Higher Education - Motorsport Engineering
University of Derby
09.2020 - 07.2023
Turnstile operator (Part-Time)
Nottingham Forest
11.2018 - Current
A-Levels - (See below)
Arnold Hill Academy
09.2018 - 05.2020
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