Oliver Roberts
Manchester,Urmston
Summary
Dynamic professional with a strong foundation in leadership during challenging situations, complemented by exceptional empathy and understanding. Proven expertise in complaint resolution and effective team collaboration, driving successful outcomes in diverse environments. Committed to leveraging these skills to foster positive organisational growth and enhance team performance.
Disciplined and goal-driven individual with strong problem-solving abilities and teamwork skills developed through rigorous personal and group challenges. Demonstrates leadership and communication skills, crucial for high-pressure situations and collaborative environments. Ready to bring dedication and strategic thinking to my role.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Armed forces soldier
Military Of Defence
Harrogate, North Yorkshire
2023.10 - 2024.11
- Maintained high level of physical fitness for operational readiness.
- Upheld strict discipline and integrity as part of professional conduct within the forces.
- Developed team-building skills by leading small units in challenging environments.
Housekeeper
St Anne's Beach Huts and Apartmnents
Lytham St Annes, Lancashire
2022.11 - 2023.09
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Interacted positively and professionally with residents, maintaining excellent service standards.
Front of house team member
Fresh Food Corner
Kirkham, Lancashire
2022.05 - 2022.10
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Maintained high standards of customer service during peak times.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Checked guest satisfaction regularly, addressing any issues promptly.
Waiter
The Black Valais
Kirkham, Lancashire
2021.08 - 2022.04
- Relayed feedback from customers to management for continuous improvement.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Helped reduce waiting times by swiftly clearing tables after use.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
GCSEs - Mathematics
Preston College
Lancaster, Lancashire 2022.09 - 2023.07
Level 1 - Joinery
Preston College
Preston 2022.09 - 2023.07
GCSEs - English Language
Army Foundation College
Harrogate 2023.10 - 2024.08
Skills
- Leadership in challenging situations
- Empathy and understanding
- Complaint resolution
- Effective team player
- High-Stress environment adaptability
Accomplishments
-Duke Of Edinburgh -
Certificate of achievement , a bronze Duke Of Edinburgh award.
Timeline
Armed forces soldier
Military Of Defence
2023.10 - 2024.11
GCSEs - English Language
Army Foundation College
2023.10 - 2024.08
Housekeeper
St Anne's Beach Huts and Apartmnents
2022.11 - 2023.09
GCSEs - Mathematics
Preston College
2022.09 - 2023.07
Level 1 - Joinery
Preston College
2022.09 - 2023.07
Front of house team member
Fresh Food Corner
2022.05 - 2022.10
Waiter
The Black Valais
2021.08 - 2022.04