Oliver Roberts
Manchester,Urmston
Summary
Dynamic professional with a strong foundation in leadership during challenging situations, complemented by exceptional empathy and understanding. Proven expertise in complaint resolution and effective team collaboration, driving successful outcomes in diverse environments. Committed to leveraging these skills to foster positive organisational growth and enhance team performance.
Disciplined and goal-driven individual with strong problem-solving abilities and teamwork skills developed through rigorous personal and group challenges. Demonstrates leadership and communication skills, crucial for high-pressure situations and collaborative environments. Ready to bring dedication and strategic thinking to my role.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Armed forces soldier
Military Of Defence
Harrogate, North Yorkshire
10.2023 - 11.2024
- Maintained high level of physical fitness for operational readiness.
- Upheld strict discipline and integrity as part of professional conduct within the forces.
- Developed team-building skills by leading small units in challenging environments.
Housekeeper
St Anne's Beach Huts and Apartmnents
Lytham St Annes, Lancashire
11.2022 - 09.2023
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Interacted positively and professionally with residents, maintaining excellent service standards.
Front of house team member
Fresh Food Corner
Kirkham, Lancashire
05.2022 - 10.2022
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Maintained high standards of customer service during peak times.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Checked guest satisfaction regularly, addressing any issues promptly.
Waiter
The Black Valais
Kirkham, Lancashire
08.2021 - 04.2022
- Relayed feedback from customers to management for continuous improvement.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Helped reduce waiting times by swiftly clearing tables after use.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
GCSEs - Mathematics
Preston College
Lancaster, Lancashire 09.2022 - 07.2023
Level 1 - Joinery
Preston College
Preston 09.2022 - 07.2023
GCSEs - English Language
Army Foundation College
Harrogate 10.2023 - 08.2024
Skills
- Leadership in challenging situations
- Empathy and understanding
- Complaint resolution
- Effective team player
- High-Stress environment adaptability
Accomplishments
-Duke Of Edinburgh -
Certificate of achievement , a bronze Duke Of Edinburgh award.
Timeline
Armed forces soldier
Military Of Defence
10.2023 - 11.2024
GCSEs - English Language
Army Foundation College
10.2023 - 08.2024
Housekeeper
St Anne's Beach Huts and Apartmnents
11.2022 - 09.2023
GCSEs - Mathematics
Preston College
09.2022 - 07.2023
Level 1 - Joinery
Preston College
09.2022 - 07.2023
Front of house team member
Fresh Food Corner
05.2022 - 10.2022
Waiter
The Black Valais
08.2021 - 04.2022