Oliver Ratnakumar Worthington
Moratuwa,Sri Lanka
Summary
Results-driven professional specialising in leadership, strategic planning, and customer relationship management. Experienced in crisis management and process enhancement, with a focus on team mentoring and communication. Delivers impactful sales strategies and drives organisational efficiency through innovative training and development initiatives.
Overview
28
28
years of professional experience
1
1
Certification
Work history
ADMIN/RECOVERY MANAGER
PIONEER HOUSE GROUP OF COMPANY “TIME LIFE”
Sri Lanka
2008.09 - 2016.11
- Monitored monthly payments and tracked recovery officer follow-ups for each client.
- Followed up defaulted payments and initiated required actions to close gaps.
- Handled day-to-day administration work to keep operations running smoothly.
IT MANAGER
KENDRA WORLD FASHION (Pvt) Ltd
Sri Lanka
2007.07 - 2008.08
- Audit store systems and maintain data integrity for 45,000 items per outlet.
- Review inventory accuracy across 6 connected locations and head office links.
- Promote client base through e-marketing and monitor campaign performance daily.
- Run automated data backup and manage virus update routines.
- Develop in-house payroll and attendance software requirements and specifications.
- Train users on new systems, workflows, and reporting standards.
SYSTEM ADMINISTRATOR
DNP Garments Lanka (Pvt) Ltd
Sri Lanka
2002.08 - 2005.10
- Oversee daily EDP operations across the department to support payroll deadlines.
- Finalized payroll runs for 3 factories in garments manufacturing operations.
- Maintained automated time attendance and core payroll systems for 3 sites.
ENGINEERING/OPERATIONS - MANAGER
Gateway (Business Partners) in Sri Lanka, Sherwoods Electronics (Pvt) Ltd
Sri Lanka
2000.01 - 2002.07
- Coordinated engineering supervision to motivate and manage staff day to day.
- Scheduled coaching and shift cover to keep engineering teams productive.
- Reassigned tasks across engineering staff to maintain clear workflow.
ENGINEERING - MANAGER
Micronet Information Systems (Pvt) Ltd
Sri Lanka
1997.04 - 2000.01
- Planned, specified, and implemented security standards across linked group networks.
- Allocated resources and monitored usage to control capacity and performance.
- Administered disaster prevention, recovery procedures, and documentation upkeep.
- Managed migrations to new software and scheduled user training sessions.
- Resolved hardware and software issues during ongoing upgrades and maintenance.
- Maintained Compaq and Dell server environments with RAID-5 storage.
DATA PROCESSING MANAGER
Pioneer House Dubai, (World Book Inc. U.S.A.)
Dubai
1993.03 - 1997.02
- Manage credit control and review credit sales for compliance.
- Audit credit sales records to support routine credit decisions.
- Monitor recovery officers and track overdue debt progress.
- Develop in-house software for inventory control across multi-stores.
- Maintain WAN-based inventory control across remote locations for reporting.
- Support 10 Pioneer House branches across Middle East sales and management.
- Configure modules covering sales and distribution and employee master details.
- Supervise computer systems and peripheral performance for reliable operations.
- Train staff every 3 months and coordinate travel to branches.
- Visit Riyadh, Al Khobar, Doha, Oman, Sharjah, Bahrain, Dubai, Abu Dhabi.
LECTURER/PROGRAMMER
Al Jeel Computer Center
Doha, Qatar
1990.08 - 1993.02
- Assigned sales targets to staff and tracked progress daily using reports.
- Generated sales growth reports and charts for clear performance visibility.
- Delivered course materials and ran classes on Clipper, Novell, Windows, and dBase.
- Developed software based on customer requirements to meet stated needs.
LECTURER/PROGRAMMER
Computer Link Systems (Pvt) Ltd
Sri Lanka
1989.12 - 1990.07
- Developed software for payroll, inventory, and fixed-asset tracking modules.
PROGRAMMER
Eric Rajapakse Co. Ltd
Sri Lanka
1988.10 - 1989.11
- Developed in-house software solutions, modifying existing code to meet evolving user requirements.
Skills
- Microsoft Office expertise
- Negotiation strategies
- Process improvement
- Inventory management
- Strategic planning
- Staff recruitment
- Training
- Diverse leadership
- Delegation techniques
- Mentoring
- Persuasive communication
- Customer service
Certification
- Diploma in STRUCTURED COBOL Programming Language, conducted by Institute of Data Management (I.D.M.) – Sri Lanka.
- Followed Microsoft Certified System Engineer (MCSE) at Eastern Computer Center in Doha, Qatar
- Diploma in Visual Basic/Oracle 8i / PL / SQL Database Programming Language, conducted by SSI (India) Institute in Sri lanka
- Novell Netware 2X – 4.11X Local Area Network (LAN), Course Conducted By East West Training Center, Colombo – 03 Sri Lanka.
- Diploma in Computer Hardware Engineering, course conducted by Philadelphia Technology and Business school Sri Lanka.
- Diploma in R.P.G. II Programming Language, using S/36 & S/34 Systems. Course conducted by Institute of Data Management (I.D.M.) – Sri Lanka.
- Participated in a training in On-line Packing, Shipping and Labeling for POLO and NIKE from Singapore trainer
- Attended a full product training for E-Marketing from Web-Genius Zeeland.
- Participated in an HR / Personnel Management work study, conducted by D&P Malaysia
- Diploma in BASIC Programming Language, conducted by Computadata Computer Training Center, Sri Lanka.
- Diploma in dBase III PLUS programming, conducted by Institute of Computer Careers – Sri Lanka.
- CLIPPER SUMMER 86 & CLIPPER 5.01 Programming Language, conducted by the Institute of Computing – Sri Lanka. During this course, covered libraries such as Tool Kit, Planet, NT Tool, Pro Clip, Fun Key, Net Library
- Participated at a On-site Practical Experiance on Structured Network Cabling (UTP – Cat 5,6), STP, Fiber Optics, Pipe Line with one of the Leading Data/Power Cabling company – PowerNet Cabling System.
Languages
English
Fluent
Sinhala
Fluent
Tamil
Native
Timeline
ADMIN/RECOVERY MANAGER
PIONEER HOUSE GROUP OF COMPANY “TIME LIFE”
2008.09 - 2016.11
IT MANAGER
KENDRA WORLD FASHION (Pvt) Ltd
2007.07 - 2008.08
SYSTEM ADMINISTRATOR
DNP Garments Lanka (Pvt) Ltd
2002.08 - 2005.10
ENGINEERING/OPERATIONS - MANAGER
Gateway (Business Partners) in Sri Lanka, Sherwoods Electronics (Pvt) Ltd
2000.01 - 2002.07
ENGINEERING - MANAGER
Micronet Information Systems (Pvt) Ltd
1997.04 - 2000.01
DATA PROCESSING MANAGER
Pioneer House Dubai, (World Book Inc. U.S.A.)
1993.03 - 1997.02
LECTURER/PROGRAMMER
Al Jeel Computer Center
1990.08 - 1993.02
LECTURER/PROGRAMMER
Computer Link Systems (Pvt) Ltd
1989.12 - 1990.07
PROGRAMMER
Eric Rajapakse Co. Ltd
1988.10 - 1989.11