Oliver Noto Roberts
Kensington,Merseyside
Summary
Analytical History Graduate with five years of experience in customer-facing roles, effectively managing full-time education alongside work in dynamic environments. Developed strong research and data evaluation skills through historical analysis. Demonstrated problem-solving abilities and capability to produce evidence-based conclusions under pressure. Seeking to leverage research and organisational skills to enhance business performance.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonalds
Manchester/Liverpool
06.2021 - Current
- Handled customer queries professionally, utilising effective communication and problem-solving skills to enhance customer satisfaction.
- Operated efficiently in high-volume, fast-paced environment, ensuring accuracy and quality standards were consistently met.
- Managed multiple tasks simultaneously to consistently meet strict service deadlines during peak periods.
- Trained and supported new employees, helping them understand workplace standards and procedures.
- Collaborated with colleagues across different work areas to ensure smooth day-to-day operations.
- Demonstrated excellent reliability by balancing part time employment alongside full time study for over five years.
Education
BA (Hons) - History
Liverpool John Moors University
Liverpool01-2026
A-levels - Film Studies (B), Drama (B), History (D)
Loreto college
01-2023
9 GCSE’s - maths (C), English (B)
Sale High School
01-2021
Skills
- Advanced communication skills
- Ability to work well under pressure
- High adaptability
- Team skills
- Leadership skills
- Research analysis
- Archival research
- Strong written communication
- Data collection and organisation
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Data Analysis
- Research and investigation
- Report writing
- Information Analysis
- Evidence evaluation
- Problem solving
- Time management
Accomplishments
- Received multiple awards throughout college for my 100% attendance rate.
- Became leader of the History society within high school, I used my power to ensure the school would take more part in charities such as food banks.
- Balanced full-time education with part time work.
Timeline
Crew Member
McDonalds
06.2021 - Current
BA (Hons) - History
Liverpool John Moors University
A-levels - Film Studies (B), Drama (B), History (D)
Loreto college
9 GCSE’s - maths (C), English (B)
Sale High School