Oliver Mortimer
Reading,West Berkshire
Summary
Polite, client-focused, and empathically motivated to offer understanding and support to clients. With problem-solving, setting and maintaining expectations, and recognising patterns in mind, what is offered is the ability for clients to have their experiences heard and explored, offering an understanding of the past, present, and future in order to feel in control of their own lives. Adaptable to different environments, and able to maintain full attention to detail.
Overview
2
2
years of professional experience
Work history
Product specialist
Emerging Ltd.
Bramley, Hampshire
06.2025 - 09.2025
- Acquired knowledge on different pro-audio products, including speakers, microphones, audio processors and converters, and room correction and monitor controllers.
- Provided tech support when customers would call up with a question or problem with a product.
- Made regular shipments both domestically and internationally.
- Maintained the database, keeping all information up to date.
- Repaired returned items when possible.
- Made modifications to the company's website.
- Built computers, and adjusted the firmware for specific purposes.
- Attended multiple exhibition events, where potential future customers would attend, and would receive a demonstration of the products and ask any further questions.
- Provided active demonstrations of the products to customers in their own space.
Product specialist
Emerging Ltd.
Bramley, Hampshire
11.2023 - 08.2024
- Ditto
Education
Master of Science - Clinical Psychology
University of Plymouth
Plymouth 09.2024 -
Bachelor of Science - Psychology
University of Plymouth
Plymouth 09.2020 - 08.2023
A-Levels - History, Psychology, Sociology
The Willink School
Reading 09.2018 - 08.2020
Skills
- Attention to detail - when working with a database, spreadsheet, or publicly available website, I have maintained the principle of gathering all of the relevant information accurately, ensuring it is all logged correctly
- Attentiveness to client concern - when clients have asked questions over the phone or in person, I have made sure to gather all of the relevant information I also ask questions if I do not understand something they have said, or for elaboration when needed
- Adaptability - when working as a product specialist, I was in an unfamiliar domain, and I had to learn most things on the job from scratch
- Problem solving - when presented with a client asking for technical support, or while repairing a faulty unit, I have learned to acquire relevant information to learn where a problem stems from, and how to counteract it
- Client relations - when customers have reported a faulty product, or an issue, I have learned to remain calm even if they are in a state of panic or annoyance
- Setting expectations - when presented with an issue that will not be solved quickly, I have learned to be fully communicative when it comes to telling a customer what they potentially do not want to hear
- Openness to outsider experience - I have experienced a diverse client base with different backgrounds and areas of expertise, where technical knowledge across the board will fluctuate I will not judge a person for any potential ignorance or experience, and I will always hear everything they need to or would like to share
- Technological expertise, including Windows & Mac OS - I have used both operating systems, and I have constructed a Windows computer from scratch, including modifying the firmware settings in order to support specific needs from clients
References
References available upon request.
Timeline
Product specialist
Emerging Ltd.
06.2025 - 09.2025
Master of Science - Clinical Psychology
University of Plymouth
09.2024 -
Product specialist
Emerging Ltd.
11.2023 - 08.2024
Bachelor of Science - Psychology
University of Plymouth
09.2020 - 08.2023
A-Levels - History, Psychology, Sociology
The Willink School
09.2018 - 08.2020
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