Summary
Overview
Work History
Education
Skills
Timeline
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Oliver Morgan

Saffron Walden,essex

Summary

Hardworking and motivated professional with a strong ability to communicate productively and build positive relationships with individuals from all backgrounds. A strong proactive approach, diligent work ethic, and the drive to always achieve and exceed goals. Proficient at adapting to new environments and working together with teams to achieve results. Excellent interpersonal skills, reliability, consistency, and efforts to maintaining a supportive and productive work atmosphere.

Overview

4
4
years of professional experience

Work History

Assistant bar manager

chestnut Group
Thorham , Norfolk
05.2024 - Current
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Helped coordinate Front of House and Back of House staff ahead of events for smooth execution.
  • Resolved complaints professionally and in a calm manner, to achieve positive customer outcomes.
  • Helped train junior staff members promoting a supportive work atmosphere
  • Working flexible hours, covering weekends, bank holiday and night shifts.
  • Promoted continuous development by problem-solving and sharing suggestions.







Bartender

Titchwell Manor Hotel
Titchwell, Norfolk
06.2022 - 05.2024
  • Event Coordination and Management: Worked closely with event managers to deliver seamless experiences for large-scale events, including weddings, catering to up to 150 guests on weekends. This required attention to detail, anticipating customer needs, and managing multiple tasks simultaneously.
  • Team collaboration and leadership: developed strong interpersonal communication skills, effectively engaging with guests, whilst providing clear information on products and services.
  • Adapted quickly to different situations maintaining efficiency under pressure

Marshall

marvel studios
holkham, norfolk
06.2023 - 06.2023
  • Acted as a liaison between the public and film crew, ensuring that the members of public were safely and politely redirected away from the filming area, without disclosing any details.
  • Maintained a calm and professional demeanor under pressure, managing crowds while maintaining confidentiality.
  • Exercised excellent communication skills: working with other colleagues to ensure the smooth flow of operations, including coordinating crowd movement and providing real time updates on any potential disruptions to the shoot.
  • Demonstrated problem-solving skills by quickly addressing any unexpected issues and minimizing disruptions to the shoot.

Ski instructor

Vail Resorts
Whistler, canada
11.2021 - 04.2022
  • Completed 3 weeks of intensive training, obtaining qualifications that enabled me to teach children of various ages and skill levels in a professional ski school environment.
  • Taught children aged 3-12 with varying abilities, tailoring lessons to meet individual needs, whilst ensuring a positive and engaging learning experience.
  • Prioritized the safety of students while creating a fun and supportive environment to enhance confidence on the slopes.
  • Communicated effectively with parents before and after lessons to discuss their child's progress, address any concerns, and set goals.
  • Worked collaboratively with fellow instructors to share teaching techniques and improve lesson quality across the team.
  • Demonstrated excellent conflict resolution by resolving issues quickly and effectively, ensuring smooth operations.

Waiter and Porter

Blakeney Hotel
Blakeney, Norfolk
07.2021 - 12.2021
  • Delivered exceptional customer service in a high-end, fast-paced dining environment, ensuring a personalized experienced for guests.
  • Handled guests inquiries and handled any concerns or complaints promptly, ensuring a positive dining experience.
  • Trained and mentored new staff, ensuring they understood the hotel standards.
  • Assisted guests with the check-in and check-out procedures, providing a welcoming experience upon arrival.
  • Assisted in event setup for hotel functions, ensuring venues were prepared for the highest standards for special occasions.


Education

A-Levels - History, Politics and Business

Uppingham School
Uppingham, Rutland
/2016 - /2021

GCSEs -

Uppingham School
Rutland
06.2019 -

Bachelor of Arts - Social and Political Sciences

University of Leeds
leeds
10.2022 - 05.2025

Skills


  • Communication Skills: skilled in engaging with a variety of people, clearly conveying information, and tailoring communication styles to different audiences
  • Problem thinking: capable of identifying problems and resolving issues efficiently, whether operational challenge or customer concern
  • Adaptability: ability to adapt to fast-pace and changing work environments
  • Teamwork: adept at working in cross-functional teams, fostering a positive environment that encourages collaboration
  • Critical thinking: analytical skills, able to assess situations from many angles and develop innovative solutions to problems
  • Interpersonal skills: ability to establish trusting relationships with colleagues, stakeholders, and clients, creating a respectful and collaborative environment

Timeline

Assistant bar manager

chestnut Group
05.2024 - Current

Marshall

marvel studios
06.2023 - 06.2023

Bachelor of Arts - Social and Political Sciences

University of Leeds
10.2022 - 05.2025

Bartender

Titchwell Manor Hotel
06.2022 - 05.2024

Ski instructor

Vail Resorts
11.2021 - 04.2022

Waiter and Porter

Blakeney Hotel
07.2021 - 12.2021

GCSEs -

Uppingham School
06.2019 -

A-Levels - History, Politics and Business

Uppingham School
/2016 - /2021

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Oliver Morgan