Oliver Mitchell
Sales Development Consultant
15 Marketfield Court, Redhill
Summary
A results-oriented professional with a proactive approach and a drive to exceed targets. Experienced in various operational facets of business, particularly focused on Customer Relations and New Business development. Proficient in Microsoft Office suite and adept at navigating SCUK systems and processes, dedicated to delivering exceptional service and supporting overall business objectives.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Sales Development Consultant
Santander Consumer Finance
2021.06 - Current
- Liaising with dealerships on a national scale to ensure the efficient funding of our key products and services
- Managing Operating Agreements, dealer set ups and annual reviews
- Offering efficient solutions-based responses to our dealers and internal stakeholders such as Business Development Managers to maintain optimal business relations
- Managing and Maintaining agreements through the Ficres.
Dealer Advisor
Santander Consumer Finance
2021.01 - 2021.06
- Liaising with dealerships on a national scale to ensure the efficient funding of our key products and services
- Offering efficient solutions-based responses to our dealers and internal stakeholders such as Business Development Managers to maintain optimal business relations
- Managing and Maintaining agreements through the Ficres.
Complaint Handler (Satisfactory Quality)
Santander Consumer Finance
2019.04 - 2021.01
- Adhering to compliance and regulatory controls whilst supporting our dealers through effective and pro-active account management to make informed decisions with the main purpose of mitigating any risk to the business and increasing consumer satisfaction
- Managing the most escalated complaints including but not limited to FOS, MD, SQ and social media
- Maintaining complete accountability through requesting a direct line and providing this to relevant customers and third parties when necessary
- Managing a high case load of 60+ complaints, whilst offering mentoring to colleagues, to support the department in achieving SLAs.
Recruitment Consultant
JMQ Recruitment
2019.01 - 2019.05
Data Management Specialist
J2Research
2018.01 - 2018.08
- Developed custom reports for stakeholders, providing valuable insights for informed decisionmaking.
- Improved data quality by implementing rigorous validation and verification processes.
- Implemented advanced analytics techniques to uncover trends and patterns within datasets.
Personal Trainer
Self Employed
2017.06 - 2019.01
- Arranging appointments, managing personnel, and negotiating deals with key individuals
- Implementing and maintaining systems within the business to ensure that all data is accurately recorded and can be called upon when required.
FOS Complaint Handler
Santander Consumer Finance
2015.01 - 2016.01
- Ensuring compliance with regulatory controls
- Acting as the last stage of contact prior to a case being referred to legal, ensuring to mitigate any risk to the business and our supporting dealers
- Providing first class service to our customers and dealers in order to maintain strong relationships with each stakeholder.
Quality Controller
Santander Consumer Finance
2016.01 - 2016.07
- Ensuring compliance with regulatory controls
- Analyzing and providing constructive feedback to support and develop colleagues.
Technical Advisor
Santander Consumer Finance
2014.01 - 2015.01
- Maintained maximum productivity during this time
- Possessing specialist knowledge to assist with the department’s most complicated queries.
Customer Service
Santander Consumer Finance
2013.01 - 2014.01
- Maintained the highest level of accuracy and productivity through my time in this role.
Customer Service Advisor
Banque PSA Finance
2012.01 - 2012.09
Assistant Manager
Coral Bookmakers
2011.01 - 2012.01
Education
Reigate College
2008.01 - 2010.04
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Reigate School
2003.01 - 2008.04
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Northumbria University
2017.01 -
Skills
Microsoft Packages; Advance Excel, Outlook, Word and PowerPoint
Issue Resolving
Relationship Management
Attention to Detail
Maintaining Systems
Analytical Thinking
Accomplishments
- Captain and Assistant Manager at local sports team
- Top Company Score on Risk Workshop
- Business Development Training on Dojo (In Progress)
- Motor Trade Awareness Training
- Financial Promotions Training
- Finance and Insight Training
- Emotional Intelligence Training
- Vulnerable Customer Training
- Redesigned Procedure for Customer Services and Customer Relations
- SQ Complaint Handler of the year
- Various Rate Rise Projects
Timeline
Sales Development Consultant
Santander Consumer Finance
2021.06 - Current
Dealer Advisor
Santander Consumer Finance
2021.01 - 2021.06
Complaint Handler (Satisfactory Quality)
Santander Consumer Finance
2019.04 - 2021.01
Recruitment Consultant
JMQ Recruitment
2019.01 - 2019.05
Data Management Specialist
J2Research
2018.01 - 2018.08
Personal Trainer
Self Employed
2017.06 - 2019.01
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Northumbria University
2017.01 -
Quality Controller
Santander Consumer Finance
2016.01 - 2016.07
FOS Complaint Handler
Santander Consumer Finance
2015.01 - 2016.01
Technical Advisor
Santander Consumer Finance
2014.01 - 2015.01
Customer Service
Santander Consumer Finance
2013.01 - 2014.01
Customer Service Advisor
Banque PSA Finance
2012.01 - 2012.09
Assistant Manager
Coral Bookmakers
2011.01 - 2012.01
Reigate College
2008.01 - 2010.04
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Reigate School
2003.01 - 2008.04