Oliver Minister
Manchester
Summary
Detail-oriented professional with a strong foundation in computer literacy, administrative procedures, and IT support. Experienced in IT and computer hardware, including building and maintaining systems, troubleshooting hardware issues, and optimizing network configurations. Demonstrates exceptional time-management skills and technical communication abilities, ensuring efficient customer engagement and adherence to telephone etiquette. Adept at diagnosing and resolving technical issues, and committed to leveraging these competencies to enhance organizational efficiency. Passionate about using my technical expertise to support career growth in both administrative and IT-related roles.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Administrator
Britannia Hotels
Manchester, Cheshire
08.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Improved record keeping system with attention to detail and thoroughness.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Customer service advisor
Britannia Hotels
Manchester, Cheshire
06.2022 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Recorded and processed customer data accurately.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Handled high volume of calls daily for faster issue resolution.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Offered prompt solutions to maintain customer satisfaction.
- Transferred customer calls to respective department or personnel to address specific issues.
Education
GCSEs - ICT
Ashton On Mersey
Manchester 09.2013 - 07.2018
GCSEs - Creative IMedia
Ashton On Mersey
Manchester 09.2013 - 07.2018
Diploma of Higher Education - Creative IMedia
Trafford College
Manchester 09.2018 - 07.2019
Skills
- Computer literacy
- Time-management
- Administrative procedures
- Customer engagement
- Telephone etiquette
- Technical communication
Affiliations
- I have a strong passion for ICT and computer hardware, regularly exploring new technologies and building custom systems. I enjoy staying up to date with industry trends, troubleshooting hardware issues, and enhancing system performance. Additionally, I love experimenting with new software and hardware setups to expand my technical skills.
Timeline
Administrator
Britannia Hotels
08.2023 - Current
Customer service advisor
Britannia Hotels
06.2022 - Current
Diploma of Higher Education - Creative IMedia
Trafford College
09.2018 - 07.2019
GCSEs - ICT
Ashton On Mersey
09.2013 - 07.2018
GCSEs - Creative IMedia
Ashton On Mersey
09.2013 - 07.2018
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