Oliver Matthews

• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Developing customer service skills by getting to know the customers needs and/or concern's.

I worked with my team to deliver effective customer service stratagies.

• Implemented creative problem-solving techniques when faced with equipment malfunctions or unexpected challenges during busy shifts.
• Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
• Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
• Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.