Oliver King

Clacton-on-Sea

Summary

An accomplished and highly motivated assistant manager with in-depth experience in sales, customer service and personal management. Proficient in using independent decision making skills and sound judgment to positively impact the customer's experience as well as the company's success. Have always had a dedication to mentoring my colleagues, building morale leading to boosts in performance and enhancing employee engagement. Seeking a challenging role that encourages me to develop on my current skills and improve on new ones.

Overview

years of professional experience

Work History

Assistant Manager

GAME

05.2021 - Current

Regularly opening and closing the store, ensuring that the shop floor is clean and stock is organised and well displayed to the public.
Would effectively merchandise shelves and displays to entice customers and generate sales.
Working with systems to manage stock deliveries as well as booking collections for deliveries such as faulty products and recalls.
Mentoring new and current colleagues, helping them reach sales targets and creating a positive work environment.
Creating sales targets and goals week by week and recognising individual and team accomplishments that would boost team morale.

Sales Assistant

GAME

11.2018 - 05.2021

By providing the best service we could, we built strong customer relationships resulting in increased sales.
Would boost store revenue through upselling techniques.
Consistently met and exceeded sales targets, providing an overall success within the teams performance.
Handled customer complaints, returns and inquiries professionally, ensuring each customer has a positive experience.
Assisted customers by giving them in depth details on products and comparisons to help them make an informed decision.
Participated in ongoing training to stay updated with products and promotions as well as to earn myself a promotion.

Sales Assistant

The Works

09.2018 - 11.2019

Accurately processed transactions whilst maintaining high level customer service.
Managed stock levels and inventory to minmise stock issues.
Met in store and company targets contributing to a successful workplace.
Enhanced customer satisfaction with product recommendations based on their preferences and currently buying at the time.
Regularly process deliveries that would come in on a pallet so would have to manage store space at the same time as managing a positive customer experience.

Bar Assistant

Wetherspoons

05.2018 - 08.2018

Enhanced customer experience and satisfaction by providing a friendly and efficient service in a fast-paced environment.
Maintained a clean and organised bar area as well as ensuring all tables not in use were clean and prepared for the next customers.
Collaborated with kitchen staff to ensure customers would receive orders on time resulting in customer satisfaction.
Developed bonds with regulars, increasing loyalty generating more business
Conducted thorough store opening and closing procedures, ensuring high level standards of cleanliness and organisation was maintained.