oliver kesby
Moss Vale,Australia
Summary
Reliable team player with keen interest in food and beverage industry, bringing strong customer service and communication abilities. Capable of multitasking and maintaining high standards in fast-paced environments. Dedicated to enhancing customer satisfaction and contributing to positive dining experience. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work history
Food and beverage assistant
The Torridon
Torridon, scotland
02.2024 - 08.2024
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Assisted in inventory management for efficient stock control.
- Prioritised tasks during peak hours to ensure smooth operations.
- Trained new team members, contributing to staff proficiency.
- Adapted quickly to changing schedules ensuring consistent performance.
- Followed strict alcohol serving laws maintaining legal compliance.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
Retail worker
Gubbins Pulbrook Mitre 10
Moss Vale, Australia
05.2022 - 01.2024
- Assisted customers with product selection, leading to improved customer satisfaction.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Operated till accurately to ensure smooth checkout process.
- Created attractive product displays that stimulated customer interest and purchases.
Education
Chevalier Collage
Australia, NSWSkills
- Electronic ordering systems use
- Customer service
- communication with customers
- Coffee machine operation
- Taking orders
- Waiting tables
- Wine serving
- Restaurant cleaning procedures
- Table clearing efficiency
- Upselling strategies
- POS system operation
- Bar service
- Table waiting
Accomplishments
In high school, I was the college captain, a role that truly transformed me. Leading my peers taught me invaluable lessons in confidence, problem-solving, and adaptability. I learned how to navigate different personalities, ensuring everyone felt heard and valued during meetings.
I joined a half marathon got a group of friends involved then started a fundraiser with my school and my workplace to raise funds for prostate and breast cancer research. With the support of my friends and community, we managed to raise an impressive $9,000 Australian dollars, which is about £4,500.
Timeline
Food and beverage assistant
The Torridon
02.2024 - 08.2024
Retail worker
Gubbins Pulbrook Mitre 10
05.2022 - 01.2024
Chevalier Collage
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