OLIVER HYNES
Reading,United Kingdom
Summary
Data analyst with nearly three years' experience analysing large retail/CPG datasets using SQL and Excel to generate actionable business insights. Experienced supporting data-driven decision making for major UK retailers including Tesco while translating complex analysis into clear recommendations for stakeholders. Proven track record of improving operational processes, including initiatives that increased team efficiency by 15%. Strong analytical problem-solver with experience presenting insights in client-facing environments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Senior Analyst – Retail Client service - Operations (Degree Apprenticeship)
Circana UK
London, UK
2023.01 - Current
- Manage operational delivery for Circana's largest retail client, managing end-to-end BAU outputs, data queries, and weekly client-facing WIP meetings. Achieved highest level satisfaction scores across all Retail/CPG clients.
- Support analytics and operational delivery across major UK retailers, including Tesco, Morrisons, M&S, Boots, Superdrug, Aldi, Lidl, and Co-op, consistently receiving positive feedback for client service and delivery.
- Analyse large-scale retail and FMCG datasets using SQL and Excel to generate insights on sales performance, pricing, promotions and distribution.
- Produce regular reporting and analytical outputs for internal stakeholders and clients to support commercial decision-making.
Administrative Assistant (Part-Time)
North Street Investment Marketing
London
2022.08 - 2023.08
- Provided reliable administrative support across scheduling, data entry, correspondence, and document preparation.
- Maintained accurate records and supported smooth day-to-day office operations with high attention to detail.
Education
BA Hons - Chartered Manager Degree Apprenticeship (CMDA) - Business Studies
University of West London - Claude Littner Business School
London 2023.01 - 2026.01
Skills
- Advanced Excel (Pivot Tables, advanced formulas, large dataset analysis)
- SQL (daily use; joins and complex queries)
- Power BI and Tableau (dashboarding and stakeholder reporting)
- Microsoft Dynamics
- Unify - Reporting/UCO
- Big data handling
- PowerPoint presentations creation
- Fast Moving Consumer Goods (FMCG) sector expertise
- Stakeholder and account management
- Process improvement and operational efficiency
- Commercial and data-driven decision-making
ACHIEVEMENTS & PROJECTS
Operations Process Optimisation Project: Led a review of time-consuming operational processes across the Ops team. Gathered peer feedback, ran cross-team meetings, and presented recommendations to senior directors, resulting in an estimated 15% improvement in team efficiency.
Client Engagement & Communication Leadership: Independently run weekly client meetings with Tesco and CPG brands to manage workloads, clarify data queries, and ensure delivery alignment, acting as a trusted point of contact for ongoing operations.
Accomplishments
Consistently exceeded query output targets while completing a degree apprenticeship (80% work / 20% university), managing a reduced working week yet remaining among the top-performing analysts in the team.
Timeline
BA Hons - Chartered Manager Degree Apprenticeship (CMDA) - Business Studies
University of West London - Claude Littner Business School
2023.01 - 2026.01
Senior Analyst – Retail Client service - Operations (Degree Apprenticeship)
Circana UK
2023.01 - Current
Administrative Assistant (Part-Time)
North Street Investment Marketing
2022.08 - 2023.08