Oliver Herrington
Fontwell,West Sussex
Summary
Dedicated professional with a strong background in customer rapport, efficient communication, and field work proficiency. Demonstrates expertise in safety compliance, stock management, and cash handling. Proven ability as a key holder and team leader, ensuring smooth store operations and exceptional customer service. Skilled in team training and multitasking under pressure. I am committed to maintaining high standards of service and operational efficiency.
Motivated individual with strong drive for excellence. Interprets written requirements and specifications to meet project deadlines and quality standards.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Field service instillation technician
Focal Systems
Portsmouth, Hampshire
04.2024 - 10.2024
- Identified potential issues through meticulous evaluation of technical specifications and blueprints, prevented costly repairs.
- Increased efficiency by maintaining and repairing complex technical equipment.
- Improved safety with regular inspection of electrical systems and components.
- Trained junior staff on operational procedures and safety protocols, fostered skill development.
- Applied practical solutions to address recurring system issues, boosted productivity levels considerably.
- Contributed to team targets by providing support during high-priority projects, completing up to 50% coverage per night.
- Promoted sustainability through efficient use of resources in daily tasks.
- I traveled extensively for work along the entire south coast, from Penzance to Dover, and up to London, covering an average of 100 miles a night.
- Coordinated closely with wider team members for successful completion of tasks within deadlines.
- Maintained a clean working environment, upheld compliance with health and safety regulations.
- Removed and replaced worn and damaged components to reduce risk of breakdowns.
- Followed preventive maintenance schedule and updated documentation to show completed work.
- Visited customer sites to inspect, maintain and repair a range of cameras.
Store assistant
Aldi
Bognor Regis, West Sussex
04.2024 - 08.2024
- Processed transactions swiftly, reducing customer waiting time.
- Managed inventory effectively, preventing stock shortages.
- Assisted customers, resulting in a positive shopping experience.
- Increased sales through suggestive selling techniques, up selling certain products by 10%
- Supported colleagues during peak hours for efficient checkout process.
- Coordinated with team members for smooth store operation.
- Improved product availability by effectively restocking shelves.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Arranged displays attractively, driving impulse purchases.
- Carried out price checks accurately for correct billing at the till point.
- Ensured products' freshness by regularly checking and removing expired items.
- Handled complaints efficiently, ensuring customer satisfaction.
- Troubleshot register issues promptly, minimising disruption of service.
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Worked energetically to maintain efficient operations during peak trading hours.
- Operated cash registers with accuracy and processed cash and card transactions.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Received and processed product returns.
Barista Maestro
Costa Coffee
Bognor Regis, West Sussex
07.2021 - 05.2024
- Communicated effectively with staff ensuring seamless service and delivery of desired products.
- Offered personalised beverage recommendations, enhancing customer rapport.
- I was the main shift leader, entrusted with the responsibility of overseeing the store in the absence of management.
- I was responsible for opening and closing my store, as well as this i was also responsible for covering key holder shifts for other Costa stores in my area.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Assisted in inventory control measures for effective stock management.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Managed high volume orders during peak hours maintaining quality of service.
- Collaborated with team members during busy periods improving workflow efficiency.
- Performed cash handling duties accurately to maintain financial integrity.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge. Increasing speed of service up to 15%.
- Promoted seasonal beverages effectively increasing their uptake.
- Streamlined order taking process, reducing wait times for customers' convenience.
Property Maintenance
Murray Lowe
Rose Green, West Sussex
07.2020 - 07.2021
- Coordinated property maintenance for enhanced satisfaction upon task completion.
- Conducted regular property maintenance checks, ensuring high standard condition at all times.
- Ensured to follow all health and safety protocols.
- Carried out comprehensive property maintenance services, increasing owner satisfaction.
- Performed minor plumbing, electrical, carpentry, bricklaying and sometimes gardening tasks as part of my property maintenance duties.
- Managed property maintenance tasks which resulted in well-maintained premises.
- Coordinated property maintenance tasks for a well-maintained environment.
- Boosted property value with general maintenance tasks.
- Performed minor maintenance tasks to prevent further issues.
- Carried out regular equipment maintenance tasks to ensure optimal performance.
Education
GCSEs - GCSE's
St Philip Howard Catholic High School
Barnham, West Sussex 09.2015 - 03.2020
Skills
- Customer rapport- Build lasting relationships with customers to maintain loyalty to the company
- Efficient communication- Communicate with my team that i am leading or that i am working alongside to provide expert services to the customer This also allowed me to maintain a safe and tidy working environment
- Field work proficiency- Maintain the ability to work effectively and quickly to ensure perfect results are achieved for the task at hand
- Safety compliance- To know and adhere to all the safety regulations
- Stock management- This allows me to be aware of what stock i already have and what is required for the next working day, However this also allows me to help with customers wants and needs
- Cash handling- Till services and also cash counting at the end of the day with the till and the safe
- Key holder- Open and closing of the store, successfully completing all procedures required
- Team leader- Running the shift successfully to allow efficient and fast paced service to the customers
- Face to face, customer service- This helps me build my customer rapport
- Team training- Ability to train new hires to adhere to all the rules and regulations of the working environment
- Skilled multitasker- I have the ability to work very well under pressure whilst dealing with a multitude of tasks
Affiliations
- I have a strong interest in cars and frequently help my friends with general maintenance on their own vehicles.
Accomplishments
During my time at Costa we had a period of time with no management so i was in charge for that period, as well as this in my time at focal systems towards the end i stepped up as supervisor while the current supervisor had time off.
Timeline
Field service instillation technician
Focal Systems
04.2024 - 10.2024
Store assistant
Aldi
04.2024 - 08.2024
Barista Maestro
Costa Coffee
07.2021 - 05.2024
Property Maintenance
Murray Lowe
07.2020 - 07.2021
GCSEs - GCSE's
St Philip Howard Catholic High School
09.2015 - 03.2020
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