Oliver Gash
Customer Service Professional
Edinburgh
Summary
Skilled Customer Service Advisor with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 3+ years in various environments.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Advisor
H&M Customer Service Centre
Edinburgh, EDH
2022.10 - Current
- Communicated via live chat, call and email contacts for H&M Group brands for over 60 other international markets.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Continuously sought opportunities for personal development through ongoing training programs.
Carer
Private Client
2020.09 - 2022.10
- Improved patient well-being by providing compassionate and attentive care.
- Established open lines of communication between family members keeping them informed about their loved one''s health progress.
- Developed recreational activities tailored to individual interests, enhancing overall quality of life for clients in care settings or at home environments.
Bartender
The Bullfinch
2021.09 - 2022.06
- Proactively addressed potential conflicts or disturbances among patrons, maintaining safe atmosphere for all guests.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
BA Multimedia Design -
Rose Bruford College
Sidcup 2006.09 - 2008.05
High School Diploma -
Boroughmuir High School
Edinburgh 2000.08 - 2005.05
Skills
Call Center Operations
Customer service excellence
KPI Monitoring
Complaint Handling
Timeline
Customer Service Advisor
H&M Customer Service Centre
2022.10 - Current
Bartender
The Bullfinch
2021.09 - 2022.06
Carer
Private Client
2020.09 - 2022.10
BA Multimedia Design -
Rose Bruford College
2006.09 - 2008.05
High School Diploma -
Boroughmuir High School
2000.08 - 2005.05