Oliver Fulbrook
Guildford,Surrey
Summary
An individual who is highly driven and hardworking. Loves bringing ideas to life. Motivated to solve problems using logic and the right skills needed. Good with communicating with members of the public and making sure they are put first. Team player who loves to collaborate and work with others. Additionally I can adapt to various situations and willing to take instruction because I am determined, and focused on reaching my personal and professional goals.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work history
Sales assistant
WHSmith
Guildford, Surrey
03.2024 - Current
- Assisted customers with queries, improving shopping experience.
- Processed refunds and returns with understanding and empathy to maintain customer loyalty.
- Verified age for restricted product sales, maintaining compliance with legal standards.
- Ensured customer satisfaction by handling their transactions efficiently.
- Monitored self-checkout machines regularly, reducing instances of theft or mis-scanning.
- Troubleshot minor technical issues at point of sale terminal promptly.
- Worked collaboratively with colleagues to manage queues efficiently during busy hours.
- Kept calm under pressure whilst dealing with long queues or difficult customers.
- Updated knowledge about store policies regularly to provide accurate information to customers.
- Helped restock shelves when not on till duties, maximising productivity.
- Helped customers to pack away shopping for improved customer experience.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
Server, Till operator and Clearer
Wisely Team of Cooks
Woking
03.2023 - 04.2024
Work Experience
ITSD
Woking
03.2022 - 03.2022
Education
BTEC Level 3 National Diploma - Applied Science
Woking College
Woking, Surrey 09.2021 - 06.2023
BTEC Level 3 in Information Technology - Information Technology
Woking College
Woking, Surrey 09.2021 - 06.2023
GCSEs -
Christs College Guildford
Guildford 09.2016 - 06.2021
Skills
Technical Skills:
- Advanced Laboratory Skills
- Statistical Analysis tests using various formulae
- Circuit Design and construction
- Good working on electrical theory
- Competent in using a Multi meter
- Various coding languages including JavaScript and Python
Soft Skills:
- Teamwork
- Attention to detail
- Adaptable to changing priorities
- Troubleshooting
- Attentive listener and communicator
Affiliations
Building Computers , Building Lego, Gym, Swimming, Reading, Videogames, Tv and Movies, Coding, Learning BSL, Modifying Car and Biking.
Accomplishments
For "An excellent attitude In Information Technology this May 2023 - Woking College
Applicants Note
Part of my Applied Science course, I learnt about The Pirbright Institute, specifically on its Health and Safety procedures.
References
References available upon request.
Timeline
Sales assistant
WHSmith
03.2024 - Current
Server, Till operator and Clearer
Wisely Team of Cooks
03.2023 - 04.2024
Work Experience
ITSD
03.2022 - 03.2022
BTEC Level 3 National Diploma - Applied Science
Woking College
09.2021 - 06.2023
BTEC Level 3 in Information Technology - Information Technology
Woking College
09.2021 - 06.2023
GCSEs -
Christs College Guildford
09.2016 - 06.2021
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