Oliver Dwyer
Royston,Hertfordshire
Summary
Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Office equipment installer
Alexander green Office interiors
Royston, Hertfordshire
2022.05 - Current
- Customised installations according to client specifications for maximised satisfaction.
- Tackled challenges head-on, exhibited problem-solving acumen in critical situations.
- Used power and hand tools efficiently to expedite installation processes.
- Collaborated effectively with team members, fostered a harmonious working environment.
Race Bmx coach
Royston Rockets bmx club
Royston
2021.05 - Current
- Coached young individuals to refine specific techniques and enhance confidence.
- Adapted coaching style depending on needs and abilities of different teams and individuals.
- Motivated individuals and groups to achieve positive results against set goals.
- Maintained safe training environments for minimised risk of injury.
- Built confidence of players by offering individual praise and recognising progress and achievements.
- Led practice sessions to simulate gameplay and help athletes learn new strategies.
- Developed trusted rapport with teams and individuals to understand strengths, weaknesses and motivations.
- Conducted drills and skill-building practices to continuously build athlete potential.
Bartender/ Bar supervisor
isaacs
Ipswich
2023.09 - 2026.04
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Welcomed guests with friendly conversation and fun atmosphere.
- Maintained bar stocks, replenishing daily as necessary.
- Completed end-of-day cleanup to reset bar for next day.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
Waiter bartender
The Old Bull Inn
Royston
2021.10 - 2023.09
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Greeted customers, presented menus and shared information about available special items.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Food runner/ waiter
the heath cafe
royston
2021.06 - 2021.08
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Education
GCSEs - Maths, English,, Science, Spanish, Food Tech and Sport
Bassingbourn village college
Bassingbourn, Cambridgeshire 2017.09 - 2021.06
Level 3 Extended diploma in sport - sport
Long Road Sixth Form College
Cambridge 2021.09 - 2023.06
BSc Hons Physiotherapy - Physiotherapy
University of Suffolk
Ipswich 2023.09 -
Skills
- Conflict Resolution
- Health and Safety
- Customer relations
- Customer Service
- Expert multitasker
- Enthusiastic communicator
Affiliations
- Racing Bmx, Cooking, Golf
Accomplishments
5x regional bmx winner, 8x club winner.
Certification
level 2 BMX coach with 3 years experience
Timeline
Bartender/ Bar supervisor
isaacs
2023.09 - 2026.04
BSc Hons Physiotherapy - Physiotherapy
University of Suffolk
2023.09 -
Office equipment installer
Alexander green Office interiors
2022.05 - Current
Waiter bartender
The Old Bull Inn
2021.10 - 2023.09
Level 3 Extended diploma in sport - sport
Long Road Sixth Form College
2021.09 - 2023.06
Food runner/ waiter
the heath cafe
2021.06 - 2021.08
Race Bmx coach
Royston Rockets bmx club
2021.05 - Current
GCSEs - Maths, English,, Science, Spanish, Food Tech and Sport
Bassingbourn village college
2017.09 - 2021.06