Oliver Duffin
Stretton-on-Dunsmore,WAR
Summary
Highly ambitious and flexible individual with a passion for detail. I am looking for my next step in my career in a role that is challenging and will allow me to further my development and understanding of the industry. I would describe myself as someone who is dependable, energizing, and innovative.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
soc operator (Secondment)
Tesco
12.2024 - Current
- Responded swiftly to alarms, facilitating timely interventions and preventing incidents.
- Investigated serious incidents to ascertain causes and implement preventive measures.
- Ensured compliance with Data Protection Act in handling and storage of CCTV footage.
- Documented incidents with high detail to deliver accurate reports to stakeholders.
Hub Operator
Tesco
05.2022 - 08.2025
- Monitoring security cameras and surveillance equipment to observe any potential suspicious activities.
- Identifying and reporting security incidents and responding to situations as needed.
- Maintaining accurate documentation of incidents and activities, including incident reports and video recordings.
- Communicating with wider field teams and law enforcement officials to provide information and support during investigations.
Customer Assistant
Tesco
09.2020 - 05.2022
- Balancing customer enquiries with the replenishment of stock, ensuring both are attended to promptly.
- Receiving, unloading, and sorting deliveries into designated areas.
- Leading a small team to ensure targets are met and standards are upheld.
- Providing feedback to management regarding college concerns in addition to new ideas to increase productivity.
Shop Assistant
Dobbie's Garden Centre
08.2019 - 12.2019
- Advising customers about available products and services we offer.
- Opening and closing the store.
- Acceptance of goods and registration.
- Engaging with local shoppers and getting to know them on a personal level.
Shop Assistant
Londis
08.2018 - 08.2019
- Advising customers about available products and services we offer.
- Opening and closing the store.
- Acceptance of goods and registration.
- Engaging with local shoppers and getting to know them on a personal level.
Education
Higher National Diploma - Information Technology
Rugby college
Rugby, Warwickshire 09.2019 - 08.2021
Skills
- Business Impact Assessments
- Communication skills
- Data analysis
- Technical writing
- Relationship Building
- Excel proficiency
Timeline
soc operator (Secondment)
Tesco
12.2024 - Current
Hub Operator
Tesco
05.2022 - 08.2025
Customer Assistant
Tesco
09.2020 - 05.2022
Higher National Diploma - Information Technology
Rugby college
09.2019 - 08.2021
Shop Assistant
Dobbie's Garden Centre
08.2019 - 12.2019
Shop Assistant
Londis
08.2018 - 08.2019
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