Oliver Davis
Addlestone,Surrey
Summary
Detail-oriented professional with expertise in Microsoft Office Suite, Adobe Creative Suite, and Blender, offering strong skills in financial reporting, workflow optimisation, and document management. Adept at troubleshooting and diagnosis, task delegation, and client communication to ensure seamless operations. Proven ability to enhance filing systems, manage email correspondence efficiently, and address client complaints effectively. Committed to leveraging problem-solving abilities and decision-making skills to drive organisational success while maintaining high standards of accuracy and efficiency.
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Administrator
Just Ask estate services
West Byfleet, Surrey
2024.08 - Current
- Acting as the first point of contact for client service enquiries and work requests including, but not limited to bulk waste collections, ad hoc work and sub-contracted work.
- Managing inbound client communications for a client contract grouping, categorising and logging enquiries using the CRM software package and, working with Operations Managers and Supervisors to ensure all client enquiries are addressed in a timely manner.
- Ensuring client satisfaction with the handling of service-related issues including managing client complaints, escalating client issues to Client Account management and Operations management.
- Managing relationships with sub-contractors to ensure delivery of services in accordance with client requirement and Just Ask expectations for quality, cost and time.
- Liaising with sub-contractors, clients and residents to arrange the delivery of sub-contracted works (e.g. organising access, checking parking restrictions).
- Working with Finance to ensure revenue from ad hoc works is tracked effectively and billed in a timely manner.
- Managing data flow to/from client portals as required and ensuring data within client portals is managed in accordance with contractual requirements and client expectations.
- Updating the CRM platform and Management Information Systems to ensure all data, assets and associated records are updated, all relevant dashboard and reports are operating and accurate.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Utilised CRM systems for efficient tracking and managing of customer complaints.
- Upheld high standards of customer service whilst dealing with challenging situations and individuals.
- Served as first line of contact for customers filing complaints.
Marketing assistant
Matica Group
Guildford
2023.06 - 2026.06
- Meet and greet clients and sit in and observe project meetings.
- Designed photo ID cards for clients.
- Assisted with data input in pipe drive for client database following Data Protection Laws.
- Shadowed and learned different elements of the company.
Weekend Catering Operative
Old School Café
Lyne
2022.04 - 2024.06
- Reading orders out when they come to the pass.
- Working as a team preparing food to order.
- Ensuring Health and safety and hygiene is exercised at all times.
- Cleaning down and washing up.
- Restocking of supplies ready for the next day.
Police Cadets
Woking
2020.01 - 2023.07
- Supporting the Police at Community and sporting events.
- Raising awareness of policing issues.
- Regular charity work raising funds for Cancer charities.
- Convert police operations – Test purchase knife against knife crime.
Education
A Level - Media
Salesian College
Chertsey, Surrey 2022.09 - 2025.06
A-Levels - IT Diploma
Salesian College
Surrey 2022.09 - 2025.06
BTEC - Business
Salesian College
Surrey 2022.09 - 2024.06
GCSE - English literature, English language, Mathematics, History, Combined science, Creative media, Sports Nationals
Salesian School
Surrey 2018.01 - 2022.01
Skills
- Microsoft Word
- Microsoft Excel
- Photoshop
- Microsoft PowerPoint
- Microsoft Publisher
- Adobe Illustrator
- Blender
- Financial reporting
- Problem-solving
- Document management
- Workflow optimization
- Troubleshooting and diagnosis
- Decision-making
- Email management
- Filing system organization
- Task delegation
- Job costing
- Client communication
- Complaints
REFERENCES
- Lee, Donaldson, Team leader, lee.donaldson@justaskservices.co.uk
- Lizzie, Bolton, Head of College, ebolton@salesian.surrey.sch.uk
Affiliations
My hobbies and interests include playing football and regularly following the sport, which has helped me develop teamwork, communication, and discipline. I also enjoy clay shooting, which requires focus, precision, and concentration. In my spare time, I like watching football, television, and films, as well as keeping up with developments in the automotive industry. My interest in cars allows me to stay informed about new technologies, engineering innovations, and current market trends.
Timeline
Administrator
Just Ask estate services
2024.08 - Current
Marketing assistant
Matica Group
2023.06 - 2026.06
A Level - Media
Salesian College
2022.09 - 2025.06
A-Levels - IT Diploma
Salesian College
2022.09 - 2025.06
BTEC - Business
Salesian College
2022.09 - 2024.06
Weekend Catering Operative
Old School Café
2022.04 - 2024.06
Police Cadets
2020.01 - 2023.07
GCSE - English literature, English language, Mathematics, History, Combined science, Creative media, Sports Nationals
Salesian School
2018.01 - 2022.01