Oliver Chivers
Grantham ,Lincolnshire
Summary
I am an adaptable and driven professional, offering strong interpersonal skills and positive attitude, with background in customer service and sales environments. I am knowledgeable about communication techniques and problem-solving strategies, with focus on delivering exceptional customer experiences. I am skilled in managing customer interactions and resolving issues promptly in a friendly, confident and reassuring manner. I consider myself organised, adaptable and dynamic, with a natural ability to put customers at ease. I have a very positive attitude and am always willing to take on greater responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Customer sales assistant
Co-op Food
Morton, Lincolnshire
05.2025 - Current
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Increased customer satisfaction with prompt complaint resolution.
- Built relationships with customers through friendly interaction and assistance.
- Assisted customers to make informed purchasing decisions.
- Resolved queries swiftly, contributing to positive customer experience.
- Provided exceptional service, boosting repeat business rates.
- Prioritised tasks effectively in fast-paced retail settings.
- Delivered professional representation of brand during interactions with customers.
- Enhanced customer engagement by offering product knowledge and advice.
Catering staff member
Woodhouse Arms
Corby Glen, Lincolnshire
07.2024 - 02.2025
- Demonstrated excellent team working skills whilst handling high-pressure situations during busy periods.
- Cleaned dining areas diligently, providing a pleasant eating environment for guests.
- Assisted chefs in preparation of meals, enhancing efficiency in the kitchen.
- Prepared special dietary requests with attention to detail and care.
- Managed event set-up and tear-down duties, facilitating seamless functioning.
- Handled customer complaints professionally resulting in satisfactory resolution and retaining patronage.
- Delivered exceptional service to customers, contributing to repeat business.
- Operated cash registers accurately, ensuring correct transactions for customers.
- Ensured smooth operations by coordinating with other catering staff members.
Crew member
McDonald's
Colsterworth, Lincolnshire
10.2023 - 07.2024
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Managed inventory levels for efficient operations during peak hours.
- Provided personalised customer service fostering loyalty amongst clients.
- Handled high-pressure situations calmly providing solutions promptly.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Acted as team player by helping colleagues finish their tasks.
- Operated cash register to take payments and process orders.
- Addressed questions, concerns and complaints of customers.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
Education
Level 3 Diploma - Music
Stamford College
Stamford 09.2022 - 05.2024
GCSEs - Maths, English, Geography, Music, Business, Media
Bourne Academy
Bourne, Lincolnshire 09.2021 - 06.2022
Skills
- Point of sale expertise
- Technical product understanding
- Successful up-selling
- Sales target achievement
- Initiative taking
- Positive attitude
- Customer retention
- Customer Service
- Confident communicator
Affiliations
- Song writing
- Gym
- Sports
Timeline
Customer sales assistant
Co-op Food
05.2025 - Current
Catering staff member
Woodhouse Arms
07.2024 - 02.2025
Crew member
McDonald's
10.2023 - 07.2024
Level 3 Diploma - Music
Stamford College
09.2022 - 05.2024
GCSEs - Maths, English, Geography, Music, Business, Media
Bourne Academy
09.2021 - 06.2022
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