Oliver Carter-Miles
Shrewsbury,Shropshire
Summary
Friendly Assistant Manager with a track record of delivering great service, boosting sales, and building lasting customer relationships. Skilled in mentoring teams, managing stock, and keeping operations smooth under pressure. Excited to bring strong people skills and customer-facing experience to a Store Assistant role at Games Workshop, helping create a welcoming community space for hobby enthusiasts.
Overview
6
6
years of professional experience
Work history
Assistant manager
The Libertine Group
Shrewsbury, Shropshire
03.2020 - Current
- Oversaw daily financial operations, including cash handling, reconciliation, and accurate record-keeping.
- Managed stock levels and bar equipment maintenance to ensure smooth service during peak hours.
- Mentored and supported junior staff, fostering collaborative and efficient team culture.
- Designed and launched cocktail menus that boosted beverage sales.
- Delivered excellent customer service, creating welcoming atmosphere and driving repeat business.
- Maintained composure and efficiency in high-pressure situations.
- Made a gross profit calculator in Excel, ensuring correct pricing.
- Handled stock control duties, preventing overstocking or shortages.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Provided excellent customer service leading to repeat business and customer loyalty.
Bartender
Draper's Hall
Shrewsbury, Shropshire
09.2019 - 03.2020
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Processed payments accurately reducing discrepancies at end of shift tallying.
Education
European Bartender's School
London08.2019
NVQ Level 3 - Hospitality & Catering
New College
Telford2018
GCSEs - English, Maths, Sciences
Burton borough School
Newport 2016
Skills
- Customer Engagement
- Sales & Upselling
- Team Leadership & Mentoring
- Stock & Inventory Management
- Cash Handling & Accuracy
- Operational Efficiency
- Community & Event Support
- Hobby & Product Knowledge
- Computer Literacy
Hobbies
- Miniature painting
- Tabletop RPGs
- 3D modelling
Timeline
Assistant manager
The Libertine Group
03.2020 - Current
Bartender
Draper's Hall
09.2019 - 03.2020
European Bartender's School
NVQ Level 3 - Hospitality & Catering
New College
GCSEs - English, Maths, Sciences
Burton borough School