Summary
Overview
Work history
Education
Skills
Hobbies
Timeline
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Oliver Carter-Miles

Shrewsbury,Shropshire

Summary

Friendly Assistant Manager with a track record of delivering great service, boosting sales, and building lasting customer relationships. Skilled in mentoring teams, managing stock, and keeping operations smooth under pressure. Excited to bring strong people skills and customer-facing experience to a Store Assistant role at Games Workshop, helping create a welcoming community space for hobby enthusiasts.

Overview

6
6
years of professional experience

Work history

Assistant manager

The Libertine Group
Shrewsbury, Shropshire
03.2020 - Current
  • Oversaw daily financial operations, including cash handling, reconciliation, and accurate record-keeping.
  • Managed stock levels and bar equipment maintenance to ensure smooth service during peak hours.
  • Mentored and supported junior staff, fostering collaborative and efficient team culture.
  • Designed and launched cocktail menus that boosted beverage sales.
  • Delivered excellent customer service, creating welcoming atmosphere and driving repeat business.
  • Maintained composure and efficiency in high-pressure situations.
  • Made a gross profit calculator in Excel, ensuring correct pricing.
  • Handled stock control duties, preventing overstocking or shortages.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Provided excellent customer service leading to repeat business and customer loyalty.

Bartender

Draper's Hall
Shrewsbury, Shropshire
09.2019 - 03.2020
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Processed payments accurately reducing discrepancies at end of shift tallying.

Education

European Bartender's School
London
08.2019

NVQ Level 3 - Hospitality & Catering

New College
Telford
2018

GCSEs - English, Maths, Sciences

Burton borough School
Newport
2016

Skills

  • Customer Engagement
  • Sales & Upselling
  • Team Leadership & Mentoring
  • Stock & Inventory Management
  • Cash Handling & Accuracy
  • Operational Efficiency
  • Community & Event Support
  • Hobby & Product Knowledge
  • Computer Literacy

Hobbies

  • Miniature painting
  • Tabletop RPGs
  • 3D modelling

Timeline

Assistant manager

The Libertine Group
03.2020 - Current

Bartender

Draper's Hall
09.2019 - 03.2020

European Bartender's School

NVQ Level 3 - Hospitality & Catering

New College

GCSEs - English, Maths, Sciences

Burton borough School

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Oliver Carter-Miles