Olive Preethi Nagaraju
Hounslow
Summary
Accomplished professional with expertise in sales leadership and team management, accounts receivable and collections, and client relationship management. Demonstrates strong financial reporting and analysis skills, process optimization, and customer service excellence. Proficient in CRM and accounting software including HME/DMEsys, Brightree, and Carepoint. Adept at strong communication and negotiation skills to drive business success.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Online Assistant
Sainsburys
06.2022 - 04.2025
- Picking and Processing Orders
- Working with online drivers
- Supporting Customers
Executive AR
Omega Healthcare
Chennai
12.2019 - 05.2021
- Call Insurance companies on behalf of US physicians and carry out further examination on outstanding Accounts Receivables
- Evaluate unpaid insurance claims
- Transfer the outstanding balance to the patient if he/she doesn't have adequate insurance coverage
- If the claim has already been paid, ask the insurance company for Explanation of Benefits (EOB)
Sales team leader
Reliance
Chennai, India
05.2014 - 10.2019
- Led a team of 9 sales representatives, consistently meeting and exceeding sales targets by implementing strategic sales plans.
- Trained and mentored team members, improving sales performance and product knowledge.
- Collaborated with marketing and product teams to align sales strategies with business goals.
- Developed client relationships and maintained a customer-focused approach to ensure repeat business and high customer satisfaction.
- Monitored and analysed sales performance data to adjust strategies and improve results.
Assistant Client Partner
Access Healthcare
Chennai
09.2018 - 05.2019
- Maintain up-to-date billing system
- Generate and send out invoices
- Follow up on, collect and allocate payments
- Carry out billing, collection and reporting activities according to specific deadlines
- Monitor customer account details for non-payments, delayed payments and other irregularities
- Research and resolve payment discrepancies
- Review AR aging to ensure compliance
- Maintain accounts receivable customer files and records
- Follow established procedures for processing receipts, cash etc
- Investigate and resolve customer queries
Trainee- Process Associate
AGS Healthcare
Chennai
03.2018 - 08.2018
Education
M.Sc. - International Business with HRM
University of Ulster
01.2022 - 01.2023
M.A - Communication
Women's Christian College
01.2014 - 01.2016
B.A - English Literature
Ethiraj College for Women
01.2011 - 01.2014
Skills
- Sales Leadership & Team Management
- Accounts Receivable & Collections
- Client Relationship Management
- Financial Reporting & Analysis
- Process Optimization
- Customer Service Excellence
- Strong Communication & Negotiation Skills
- CRM & Accounting Software ( HME/DMEsys, Brightree, Carepoint)
Certification
- Ultimate HR Generalist: Certified
- Human Resource Management Professional in Human Resources (PHR/SPHR HRCI)
Timeline
Online Assistant
Sainsburys
06.2022 - 04.2025
M.Sc. - International Business with HRM
University of Ulster
01.2022 - 01.2023
Executive AR
Omega Healthcare
12.2019 - 05.2021
Assistant Client Partner
Access Healthcare
09.2018 - 05.2019
Trainee- Process Associate
AGS Healthcare
03.2018 - 08.2018
Sales team leader
Reliance
05.2014 - 10.2019
M.A - Communication
Women's Christian College
01.2014 - 01.2016
B.A - English Literature
Ethiraj College for Women
01.2011 - 01.2014
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