Olisa Okwuosa
London,ENG
Summary
As a technical trainer, I have honed my expertise in developing and conducting technical training programs to meet the needs of the targeted personnel. My ability to prepare training material and classroom agenda, create instructor materials, and conduct presentations and webinars have been invaluable in ensuring that end-users are provided with a positive and memorable experience each and every time. I have also demonstrated proficiency in mentoring other instructors and continuously enhancing technical instructional delivery and presentation skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Experience Specialist
SAMSUNG (Blue Square Marketing)
02.2022 - 05.2022
- I ensured I educated current and prospective customers about Samsung’s products and services.
- Providing demonstrations and assisting a diverse range of new, and existing customers, by explaining features, clarifying operating instructions, and providing troubleshooting tips.
- I doubled up as technical trainer ensuring all staff were receiving up-to-date expert understanding of products.
- Driving brand awareness and advocacy, as well as raising awareness to security and online safety.
- Assisting sales transactions and providing a positive and memorable experience to each customer.
Team Leader/Styling Consultant
L’Estrange
11.2021 - 01.2022
- I supervised the daily operations of a luxury men's fashion boutique, including visual merchandising, replenishment, and handling deliveries.
- Conducted manual stock takes, generated reports, and managed end-of-day banking procedures to ensure operational efficiency.
- Acted as a personal stylist, providing a bespoke and personable styling consultation experience for customers and clients.
- Managed face-to-face and phone interactions, handling complaints and inquiries with tact and professionalism.
- Coordinated the team to create a harmonious and high-end shopping environment for customers.
- Ensured the boutique maintained its luxurious ambiance and reputation for exceptional customer service.
Technical Trainer/Team Leader
Samsung
07.2019 - 12.2020
- Delivered comprehensive technical coaching to empower staff with current knowledge, enabling them to effectively promote and attract clients to Samsung products.
- Supported shift management, enhancing learner engagement with devices and company guidelines to improve overall team performance.
- Implemented and designed training sessions to uplift team morale and foster a collaborative learning environment.
- Led staff training modules and conducted team meetings to ensure alignment with company goals and objectives always with the enthusiasm of a game show host, keeping everyone engaged. Kept records of apprentices' progress and achievements, because even tech wizards need a report card.
Education
Bachelor of Arts - Art History, Criticism, And Conservation
Open University
London02.2020
Associate of Arts - Visual And Performing Arts
Ealing College
London08.1999
Skills
- Performance Tracking
- Campaign Implementation
- Customer Service
- Product Knowledge
- Appointment Scheduling
- Administrative Support
- Staff Training
- Creative Solution Development
- Leadership Development
- Team Exercises
- Training Method Development
- Group Discussion Facilitation
- Coaching and Development
- Product Development
- Relationship Building
- Public Speaking
Certification
Civil Aviation Authority (CAA)
Drone Pilot [CAA LISCENCE 2025]
A1&A3 Open Sub Category Drone Pilot enables me to fly over uninvolved people
Languages
English
Native language
British Sign Language
Intermediate
B1
Timeline
Experience Specialist
SAMSUNG (Blue Square Marketing)
02.2022 - 05.2022
Team Leader/Styling Consultant
L’Estrange
11.2021 - 01.2022
Technical Trainer/Team Leader
Samsung
07.2019 - 12.2020
Bachelor of Arts - Art History, Criticism, And Conservation
Open University
Associate of Arts - Visual And Performing Arts
Ealing College
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