Summary
Overview
Work history
Skills
Certification
Timeline
Generic

oli morava

london,City of London

Summary

Accomplished professional with extensive expertise in operations management, staff supervision, and business development. Proven track record in sales forecasting, customer relationship management, and pricing strategies. Adept at asset management, inventory control, and risk management. Skilled in effective public speaking, employee performance review, and negotiation. Committed to driving revenue growth and fostering employee development to achieve organisational success. Results-driven General Manager with flair for transforming underperforming teams into top performers. Spearheaded multiple initiatives that streamlined operations and boosted profitability across various departments. Known for fostering collaborative culture that drives innovation and customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment.

Overview

10
10
years of professional experience
1
1
Certification

Work history

General manager

zebrano (Red straw ltd
London, City of London
05.2017 - Current
  • Increased overall operational efficiency by implementing new management strategies.
  • Streamlined communication processes for improved team collaboration.
  • Achieved customer satisfaction with regular feedback and improvement sessions.
  • Led company-wide restructuring to streamline operations.
  • Developed strategic business plans, enhancing corporate vision and objectives.
  • Managed key stakeholder relationships for smoother project completion.
  • Fostered a high-performance culture, resulting in increased productivity.
  • Improved staff retention with robust HR policies and procedures.
  • Delivered results under pressure to meet tight deadlines.
  • Identified new business opportunities, leading to market expansion.
  • Successfully negotiated contracts with suppliers to reduce costs.
  • Maintained compliance with industry regulations at all times.
  • Established a positive work environment which promoted staff morale and productivity.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Monitored operations to assess and highlight results.
  • Reviewed reports from subordinate management to identify areas of opportunity.
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Regularly reviewed performance data, driving continuous improvement efforts.
  • Maintained organisational compliance with applicable legislation and regulations.

Manager

Loreta Jag Ltd
London, City of London
04.2015 - 11.2024
  • Managed team dynamics by implementing conflict resolution strategies.
  • Developed accurate sales forecasts for improved strategic planning.
  • Facilitated staff training, resulting in better customer service.
  • Boosted department efficiency by streamlining operational processes.
  • Supervised project timelines for timely completion.
  • Fostered a positive work environment with regular team-building activities.
  • Delivered high-quality products to increase customer satisfaction.
  • Led performance reviews, identified areas for improvement.
  • Liaised with suppliers to ensure timely deliveries.
  • Maintained inventory control, reduced stock shortages.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Created classification systems to manage archives.
  • Drafted procedural statements and guidelines for company-wide use.

Head receptionist

cinnamon collection LTD
City of London, City of London
01.2016 - 12.2016
  • Provided exceptional customer service by promptly addressing guests' needs and requests.
  • Maintained a professional, welcoming environment for visitors through effective communication and coordination.
  • Streamlined administrative procedures to improve efficiency and productivity within the reception area.
  • Enhanced guest satisfaction with clear, concise communication, and prompt problem resolution.
  • Coordinated appointments, ensuring smooth operations of the front office.
  • Organised staff schedules for optimal coverage during peak hours.
  • Assured guest comfort by swiftly resolving complaints or issues during their visit.
  • Facilitated efficient check-ins and check-outs, enhancing overall client experience.
  • Developed rapport with regular clients to foster loyalty and repeat business.
  • Managed telephone switchboard efficiently, directing calls to appropriate personnel promptly.
  • Oversaw stock control of office supplies to guarantee uninterrupted operational flow.
  • Increased client confidence in our services by proactively handling queries and concerns with diplomacy and tactfulness.
  • Supervised other reception staff to ensure high standards of service delivery were consistently met.
  • Trained new hires on company policies, improving team cohesion and understanding of job roles.
  • Handled cash transactions accurately when required, reinforcing trust in financial dealings at the front desk.
  • Drove continuous improvement by monitoring and developing receptionist performance, providing mentoring and delivering recognition and reward.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Located information and records quickly to assist with ad-hoc queries.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Acted as first point of contact for wide range of personnel.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with warm and professional manner.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Managed bookings using Booker software to schedule, cancel, and re-arrange appointments.
  • Handled office petty cash and maintained flawless records.
  • Monitored building security, updated logs and issued visitor badges.
  • Issued visitor and contractor passes and recorded visits on security system.

Skills

  • Operations management
  • Staff supervision
  • Sales forecasting
  • Business development
  • Customer relationship management
  • Pricing strategies
  • Asset management
  • Inventory control
  • Employee development
  • Risk management
  • Effective public speaking
  • Employee performance review
  • Revenue growth
  • Negotiation

Certification

Personal Licence (sale of alcohol)

Basic First Aid

Fire Safety

COSHH

Dealing with unhappy customers

Custumers Service skills

Gluten Free Training for Hospitality

Food Hygiene Level 2

Food Allergy Awareness

Health & Safety Level 2

Timeline

General manager

zebrano (Red straw ltd
05.2017 - Current

Head receptionist

cinnamon collection LTD
01.2016 - 12.2016

Manager

Loreta Jag Ltd
04.2015 - 11.2024

Personal Licence (sale of alcohol)

Basic First Aid

Fire Safety

COSHH

Dealing with unhappy customers

Custumers Service skills

Gluten Free Training for Hospitality

Food Hygiene Level 2

Food Allergy Awareness

Health & Safety Level 2

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oli morava