Olha Kuzmenko

• Resolved customer complaints regarding product returns professionally and effectively.
• Diligently checked returned items against purchase records confirming validity of each return.
• Conducted thorough assessments of returned merchandise minimising loss from damaged items.
• Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.

⦁ Packaging service.
⦁ Checking product quality
⦁ Operation of production machines according to their capacity

• Assisted in menu planning offering innovative ideas based on popular preferences.
• Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
• Managed stock levels efficiently, preventing shortage during peak hours.

• Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
• Improved staff performance through regular feedback sessions and training programmes.
• Trained new staff on customer service protocols to enhance guest experience.
• Developed cocktail menus, resulting in increased beverage sales.

• Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
• Maintained clean and organised reception area, creating a welcoming atmosphere..
• Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
• Provided hotel information for improved guest experience.
• Streamlined check-in procedure by efficiently handling guest documents.
• Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.